If you are looking for how to cancel a Victoria secret online order then you are in right place. In this article, you will get a complete guide on how you can cancel an online order on Victoria’s Secret. This brand is the largest seller of fashion-inspired intimates, casual sleepwear, lingerie, athleisure and prestige fragrances in the world. Victoria Secret is an award-winning brand that motivates women through trendy fashion.
The procedure of cancel order Victoria Secret is consisting of simple steps. Any customer can cancel Victoria Secret order by contacting customer support after just placing the order online. You will have 30 minutes cancellation window in which you can submit your cancel order request to Victoria Secret customer support. For full information related to how to cancel an order on Victoria Secret, keep reading below.
If we talk about the business strategy of Victoria’s secret then any age group like girls aged 13-29 and women aged 30-50 years can cancel their orders easily online. For any reason, if you are unable to submit the request for Victoria Secret order cancel, return it for a full refund. Before going to start the cancellation process, please confirm that your order is not processed. If the order is processed then the support team is not able to cancel the order.
How To Cancel Victoria Secret Order Online
You can cancel your Victoria secret order online and in-store within 30 minutes of placing the order. The cancellation window will remain open for 30 minutes only. That’s why, you should reach customer support immediately and request them to cancel your order. You have multiple ways to contact customer service. In order to speak to someone at Victoria secret please dial 1-800-411-5116 and ask them to cancel your order.
Alternatively, apply the following steps to cancel Victoria Secret order online:
- First, go to Victoria secret app or website and log in to your account.
- In your profile menu, scroll down the page click “Chat Icon”.
- A chat box will open and tap on “Start Chatting” button.
- Wait for a while, a digital assistant will get interaction with you.
- Choose the option from the list as “Modify An Order”.
- Next select the option “Cancel Entire Order” available in Victoria Secret live chat.
- Now you write the email address associated with your order.
- Lastly, enter your order number and confirm the cancellation process.
By using above steps, you can cancel your Victoria Secret order online. In case, if you don’t know what is your order number? Then click on “I can’t find it”. After that, the agent will ask you to provide “Shipping ZIP/Postal Code” to confirm your provided information. However, if you are unfamiliar with ZIP code then the digital assistant will engage a Customer Care Associate to assist you.
It must be noted that international orders on Victoria Secret are processed immediately. Due to this, customer support is unable to cancel an international Victoria secret order. In this case, you can return it to Victoria Secret for a full refund. The return policy is explained below.
Can You Cancel A Victoria Secret Order After 30 Minutes?
You can cancel a Victoria secret online order just after placing it within the time period of 30 minutes. For this, you just need to contact customer support. It is also noted that, if your order status is shipped then the support team is unable to accept your cancellation request. Customer support will assist you in accordance with the status of your order.
If the 30 minutes time period has passed then wait for the item to receive and return it to Victoria secret for a full refund. Unfortunately, Victoria secret will not accept the cancellation of international orders. It is because; these orders are processed very quickly.
European Union Customers Cancel Order Victoria Secret
All the customers who are living in European Union can withdraw from their purchase within 14 after receiving the last item. For this, you will need to open eShopWorld Returns Service Portal, fill out the required order information and then choose “Cancel Order”. Here keep in mind that the customer is responsible for the return delivery charges to the EU Return Center.
Victoria Secret will cancel your pending backordered items. You can verify your cancellation request by visiting your email inbox. They will also send you another email once the items are received at the return center for verification and the next process. Victoria Secret will also notify you regarding your refund processing. The refund process may take up to 14 days to be processed.
How Long Does It Take Victoria’s Secret To Refund Your Money?
Victoria Secret will take 14-21 working days to refund your money. Your refund will be processed via original payment method. Victoria Secret will not refund original shipping and handling fees. Normally, the return period is consisting of 30 days. But if 30 days have passed then you can get your money in the form of a merchandise card. The procedure is same as FabFitFun cancel order.
How Will I Be Refunded For My Cancelled Backorder?
If you have cancelled a backorder then Victoria Secret will refund your money via original payment method within 3 to 5 working days. Those customers who are unable to provide proof of their purchase to Victoria Secret’s store associates then their return was mailed back on your behalf. If your return is accepted then you will be notified with an email by Victoria Secret customer support. After that, you can get your refund within 14 to 21 days.
What is Victoria Secret Return Policy?
Don’t worry if your order is not cancelled. Here you have an option to returning items to get your money back from Victoria Secret. You send back items to Victoria Secret within 30 days of your purchase. Customers can also return their in-store purchased items for a refund. The in-store returns may be processed shortly and you will get a refund within 3-5 business days.
Those customers who want to send their items back to Victoria Secret via Mail then they have to wait 14 working days to process their returns. Additionally, 3 to 5 business days are required to process your refunds through the same payment method.
Non-returnable Items
Victoria Secret return policy will not accept the following items for returns or exchanges.
- Make sure “Sewn-in” garment tag must be attached to the items. If the tag has been cut then you can’t return it.
- Also, if you have removed the tag “require for return” then VS will not be going to take items back.
Do You Want to Unsubscribe from Victoria’s Secret Emails?
If you don’t want to receive emails or push notifications from Victoria secret then you can unsubscribe it easily. You just need to open any email received from Victoria secret and scroll down to the end and click on “unsubscribe”.
You will quickly get out of Victoria’s Secret marketing system. However, you may receive some emails from VS until the system is fully updated. Also, if you want to buy something again from VS, then you will need to enter again your email address. It is because you can get information related to your order via email.
How Do I Change My Delivery Address After The Order Is Shipped?
Unfortunately, Victoria Secret customer support is unable to change your delivery address after the order is shipped. However, you may change your delivery address by contacting the carrier through their website.
| Name of Carrier | Procedure to change the delivery address |
| FedEx | First you need to visit FedEX website and then open Tracking tab available at the top. Next, open “Delivery Manager” option where you can edit or change your parcel delivery address. |
| UPS | Go to UPS website and there you will need to sign up for “UPS My Choice” option. This option will able you to change the delivery address which may cause you to pay some fees. |
| LaserShip | Just speak to someone at LaserShip by dialling phone number 1-804-414-2590. |
| Canada Post | Go to Canada Post website and open Shipping tab located at the top of the page. Now choose Package Redirection available under Track and find. |
| Australia Post | Here you will need to open an account with AusPost by using your reference and tracking numbers. After that, you can easily manage delivery options. |
| All Other eShopWorld Carriers | Write an email to eShopWorld Customer Service at VS_Support@eShopWorld.com |
Final Thoughts
We hope that you have got the answer to how do I cancel a Victoria Secret order? In the above article, we have discussed all the possible ways to cancel an order from Victoria’s Secret. However, for any reason, if you are unable to submit your order cancellation request then simply you can return it to Victoria Secret.
Those customers who just want to cancel their orders because of the wrong shipping address can correct it by reading the above solution. Moreover, if you want to share your shopping experience with Victoria’s Secret with other people then use the below comment box. We’ll publish your reviews on our site.
