If you are looking for Fortunate One return policy then you are in right place. In this article, you will learn a complete guide on Fortunate One return, exchange, and refund policy. Fortunate One is one of the top online shopping stores in the world. Their business operations are expanded to top premium countries like USA, UK, Canada, Australia, New Zealand etc. People can buy various fashion items on Fortunate One.
Fortunate One is growing day by day. If you have purchased products online from Fortunate One then you can easily return these items. There is no competitor of Fortunate One in travel fashion industry. They are exclusively selling clothes, shoes, and various accessories. According to the main theme of Fortunate One, they are always looking at the brighter side of life. In 2017, The Fortunate One came into being. Pink Lily return policy is same as Fortunate One.
Fortunate One return policy is very easy. If you are not happy with your purchase then you can easily return items to Fortunate One within the time period of 21 days from the ship date. However, the key points of return policy are explained below. Once your return is accepted then you will get a full refund. Fortunate One will process your refund via store credit. This store credit will remain valid for 12 months and can be used for next orders.
What Is Fortunate One Return Policy?
Fortunate One provides fantastic items to its customers and wants you to be fully satisfied with your purchases. However, if you don’t feel happy with your buyings then you have the opportunity to return the items to Fortunate One. Customers have 21 days to return products after receiving them. Once your return meets the below-described policy guidelines then you will get a refund from Fortunate One.
Let’s have a look at Fortunate One return policy. Before going to start your return, please check that your items must fulfil the below criteria.
- The time frame to return items to Fortunate One is consist of 21 days.
- These 21 days start from the day you received the items.
- All items must be unworn, unwashed and unaltered.
- Original packaging and swing tags should be attached to the items.
- Fortunate One will not accept the returns of ‘Final Sale’ merchandise.
If you want to return shoes then send them with original shoe box. Also, customers can’t use a shoe box as a postal box. Encased shoe box with postal packaging. Your return will be processed within three business days. The return management team will inspect your items. It may take some more time around the holidays. If the returning items follow the policy guidelines then you will get a refund from Fortunate One.
Which Items You Can’t Return To Fortunate One?
Yes, some of the items are excluded from Fortunate One return policy due to hygiene reasons. Unfortunately, customers cannot return intimates, hair accessories, hats, earrings, cosmetic/beauty products, or undercover Style Helpers to Fortunate One.
Also, if your return is accepted then you will get a refund in the form of store credit. This credit will remain valid for 12 months. According to Fortunate One store return policy, refunds will only be offered if the items are faulty.
How Do You Return On Fortunate?
In this section, you will learn how returns work for Fortunate One. Customers can return items from the USA and all over the world. Use the following steps to initiate your return if you are living in the USA. However, international returns can be read in the next paragraph.
- First, you need to click on “Start A Return” below.
- Follow the instructions provided on the next screen.
- Enter your “Order Number” in the first box. (Beginning with FOUS-xxxxx)
- Then write your “Email Address” in the second box and press “Submit”.
- Download and Print “Fortunate One Return Label”.
In case you are using the original packaging of Fortunate One, then make sure the previous original post label is removed or fully covered. Because if you will not remove or hide the original post label, then it may cause delays in delivering the parcel back to Fortunate One. Also, Fortunate One is not responsible for the cost of return shipping.
How to Return Items to Fortunate One Internationally?
Fortunate One will gladly accept returns from international customers. This return method is best for those people who are living outside the USA or Australia. You can return items by using the following address.
FORTUNATE ONE RETURNS
8 Hiles Street
Alexandria NSW 2015
Australia
Fortunate One Refund Policy
At this stage, customers can get refunds only if they have received faulty items. However, Fortunate One will issue store credit if you are using change of mind returns. To get more information regarding your refund then send an email to hello@fortunateone.com. Fortunate will process your refunds within 5 to 7 working days. It will also depend upon your bank processing time.
However, if you are facing any problems while getting your refund then contact your financial institution and ask them to update the status of pending refunds. If there are no pending refunds on your account then reach Fortunate One customer service. Also, customers will not get any currency conversion fee as a refund. If you want these conversion fees also then contact your credit card company or bank.
What is Fortunate One Store Credit?
Once your change of mind return is processed then you will get a refund in the term of Store credit. Sign in to your Fortunate One account to see store credit. Your refunded store credit will be available for 12 months. On the checkout page, you will see an option to pay the price of a new order by using your store credit.
In case if you don’t have an account with Fortunate One, then you will get an email with account activation link regarding your original order. It must be noted that accounts are not transferable between Australian and US sites. Also, customers can’t utilize the store credit in Australian dollars on a US-based site (or vice versa).
Frequently Asked Questions
Let’s have a look at frequently asked questions and their answers related to Fortunate One return policy.
How Do You Exchange Fortunate One Items?
According to Fortunate One exchange policy, direct exchanges are not possible. However, if you have required different sizes of the same item or you want to exchange it with another product then return the received item immediately.
Once your return is accepted then you will get store credit as a refund. Use this store credit to buy an alternate size or anything else which likes you most.
How Do I Return Faulty Items To Fortunate One?
The order management team inspect every product before sending you. However, if unluckily you have received a faulty or defective item then please contact hello@fortunateone.com as soon as possible.
Try to send the photo of the fault so that Fortunate One support team will solve your issue. In order to get a refund against a faulty/defective item, send photographic evidence of the manufacturing fault to Fortunate One customer service through email.
How Long Does Fortunate One Take To Process Returns
Fortunate One Takes 10 business days to process your returns. However, this time period may vary due to busy periods such as holidays. It will also depend upon the volume of returns. Don’t worry the return management team will try their best to process your returns as soon as possible.
I Want To Call You. What Are Fortunate One Customer Service Hours?
Yes, sure you can call at customer service number +1-310-733-1127 between 9:30 AM to 5 PM from Monday-Friday excluding public holidays. All times are according to local Sydney time.
How Can I Return Something Purchased With AfterPay
Yes, you can return items purchased with AfterPay to Fortunate One by using the regular returns method. Fortunate One will transfer your refund via store credit. You will continue to be charged by AfterPay until you have paid all your instalments.
Final Thoughts
WikiAns hope that you have got the answer to how do you return on Fortunate One? In the above article, you can read the refund, exchange and refund policy of Fortunate One. If you want to return items to Fortunate One after 21 days then reach customer support. They will explain more about it.
However, if any customer wants to share her Fortunate One shopping experience then write in the comment box below. We’ll publish your Fortunate One reviews on our site. Be honest while writing your review because it will help new customers in the future.
