If you are looking for HOKA return policy then you are in right place. In this article, you will get complete guide on HOKA return, exchange and refund policy. Also, we’ll explain HOKA warranty claim. Everyone knows HOKA is one of the best athletic shoe companies. Their shoes are so soft and make you feel that you are flying. HOKA wants you to be fully satisfied with your purchase. If you don’t like the products for some reasons then you can return them to HOKA easily.

HOKA provides change of mind returns to each customer. Send the complete pair to HOKA within 30 days of the original purchase. No questions will be asked of you for your returns. Below you can also read HOKA store return and exchange policy. The main objective of this brand is after wearing HOKA shoes you will never try other brands. HOKA stores are now operating in major countries like France, USA, UK, Canada, Australia etc. Fortunate one return policy is same as Hoka.

hoka return policy

HOKA shoes return policy is very simple. You can return unwanted items to HOKA within 30 days from the ship date. Customers can also exchange products at HOKA stores. Once your return is approved then you will get a refund from HOKA. If you think your purchased order is not meet your requirements then send it back HOKA for a full refund. HOKA return management team will not ask any questions like why are you returning your pair of shoes.

What Is HOKA Return Policy?

HOKA gives priority to customer satisfaction. That’s why, if you are not satisfied with your purchase then send the product back to HOKA within 30 days of the original receipt date. HOKA will happily accept your returns and issue your refund. Customers can also exchange products purchased online or in-store.

  • Let’s have a look at HOKA return policy guidelines:
  • Return process can be started within 30 days.
  • The 30 days time period will start from the date you received the order.
  • The returning item must be an authentic HOKA product.
  • Send the complete pair of shoes to HOKA.

These are the important points of HOKA return policy. HOKA also offers extended holiday returns and exchanges. If you have purchased an order after Oct/15 then can be returned or exchanged before Jan/31. Don’t worry if your product does not follow the above-stated policy guidelines. You may return your product under a warranty claim.

​​​​​​​​​How Do I Return Items To HOKA.com

HOKA provides free returns and exchanges for the items purchased directly through HOKA.com  HOKA return process is very easy and consists of the following steps. Customers can download Printable HOKA Return Label or Digital QR Scan Code by using following steps.

  1. First, you need to click “Start A Return/Exchange”.
  2. ​​​​​Choose what you like to do “Exchange” or “Return an Item”.
  3. Then write your “Order Number, Email” and “Billing Zip Code”.
  4. Fill out the form by writing your return/exchange details.
  5. Choose between two options, “Digital QR Code” or “Print USPS Return Label”.
  6. HOKA will send your return label or QR code via email.

​​​​​Print USPS Shipping Label:

By using this option you can print your HOKA USPS Return Label. Also, you will get a return form inside your order. Complete this form and place it inside the returning parcel. Attach the shipping return label o the outside of the parcel. We suggest you keep a record of your tracking information. The above steps are also same for HOKA return policy Canada.

I Do Not Have Printer At Home, What Should I Do?

Don’t worry if you haven’t a printer, use the Digital QR Code option while completing the return process. It will require no printer. Just bring your packaged return items to your nearest USPS location. Show this QR code to the USPS associate. Then they will print your return label.

Place the completed return form in the package with the pair of shoes and attach the shipping label to the outside of the return box. We recommend you keep the tracking receipt for reference. Once you have your tracking information then you can track your return at HOKA.com after three working days.

HOKA Refund Policy

After receiving your return at HOKA warehouse, 10 days are required to process it. Once your return is accepted then you will get a refund from HOKA. If your return is not processed within 10 days then reach customer support to get more information.

HOKA will process your refund via same payment method within 3 to 5 business days. Don’t worry if you have paid the order price with Afterpay. In this case, you will surely get a refund from HOKA until your last instalment is paid. To know more about it, contact customer care service.

How Long Does HOKA Take To Refund?

HOKA will take approximately 3-5 working days to process your refund. It will also depend on your financial institution. Some banks or credit card companies may take more time to reflect refunds in your account.

If your order is cancelled then HOKA will release your funds within 3 to 5 business days. Normally, the funds will remain on hold until the items are shipped. Cancel


In order to claim HOKA warranty, please fill out your online return form by using above-explained steps. Once your warranty is approved, you will need to send items with proof of purchase and return authorization number via mail to the following location.


HOKA® Returns Department

17791 N Perris Blvd.

Moreno Valley, CA 92551

Important Note:

HOKA is not responsible for any shipping cost or if your parcel is lost in transit while sending items back to the returns department via mail. That’s why we suggest you keep the tracking information until the process of Hoka warranty claim is completed.

Can I Return Items, Not Purchased Form HOKA.com?

Those customers who did not purchase items from HOKA.com can return them to HOKA warehouse. For this, you will have to pay the shipping costs to send items back to the returns department. For this, we recommend you to use a trackable service because HOKA is not responsible for your items lost in transit. Keep the tracking information until the return process is completed.

Also, keep in mind that HOKA will not process your refunds if have not originally purchased items via the official website. In this case, you will get only a refund of the suggested retail price. HOKA will not issue refunds for additional markups.

Frequently Asked Questions

Let’s have a look at the following frequently asked questions and their answers related to HOKA returns.

Can You Return HOKA After 30 Days?

Yes, you can return HOKA after 30 days. But the returns received after 30 days will totally depend upon HOKA discretion. A customer can avail HOKA 30 Day Guarantee for up to 4 pairs over a twelve month period.

Can You Return HOKA Shoes After Wearing Them?

Customers can only return HOKA shoes to get a refund or exchange if they are unused, or unwashed in the original condition. Also, you must have the order invoice otherwise you can’t return Hoka shoes after wearing them. The time period to return items is consist of 30 days.

How Long Does Hoka Take To Process Return?

Once your return is received at HOKA warehouse then it will be processed in 15 business days. Once your return is processed you will get a refund within 3 to 5 days.

Are Returns Free At HOKA?

Yes, returns are free at HOKA with 30 day Guarantee.

Does HOKA Pay For Return Shipping?

HOKA provides free ground shipping to the continental United States. Yes, returns and exchanges are free of cost for any customer who has purchased items through the website online, by mail order, and via call centre within 30 days of the original invoice date.

Final Thoughts

WikiAns hope that you have got the answer to how do I return something to HOKA? In the above article, we have explained the major points of HOKA One One return, exchange, and refund policy. Once your return is accepted at the warehouse then you will get a refund via original payment method.

Customers can also read above about the HOKA return policy after 30 days. However, if you want to share HOKA shopping experience with other people then you can write it in the comment box below. We’ll publish your HOKA reviews on our site. Be honest while writing your review.

By WikiAns

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