If you are looking for how to cancel boohoo order then you are in right place. In this article, you will learn different methods to cancel your order on boohoo. The headquarters of this brand is located in Manchester, UK.

This brand is one of the top online shopping platforms in the United Kingdom, USA, Canada, Australia etc. Boohoo is selling different items for the age group of 16 to 30 years old people. Customers can find more than 36,000 products of interest on boohoo.

how to cancel boohoo order

To cancel order on Boohoo is a very simple process. You can cancel your contract at any time with boohoo. For this, you just need to fill out a cancellation form and submit it to boohoo by email or post. This form is available on the official website. Read below steps for complete information.

How To Cancel Boohoo Order By Using Cancellation Form

In order to cancel your contract with boohoo, you will have two weeks if you are living in the EEA. The time period of these 14 days, will start from the day after you get your last order. To submit the order cancellation request, please apply following steps.

  • First, click on “Cancellation Form” button given below.
  • Fill out the form. Write “Order on” and “Receive on” dates.
boohoo cancel order form
  • Next, Enter “Order Number” and your “Name & Address”.
  • Lastly, put your “Signasture” only if you return this form in hardcopy.

By using above steps, you can fill out contract cancellation form. Now send this form via email or post to boohoo.

Email Adress: customerservices@boohoo.com

Postal Address: Boohoo, PO Box 553, Burnley, BB11 9GD

Important Note:

Those customers who want to cancel their contracts, they should first send the newly ordered items back to boohoo. To return the products, you have 14 days after submitting the cancellation form. Boohoo’s return policy is available at the end of this article.

Cancel Boohoo Order By Using Customer Service Email

If you have changed your mind and want to cancel boohoo order then send an email to customer service. Apply the following steps to submit the cancellation request.

  1. Write an email to boohoo customer service.
  2. Enter your “order number” in email.
  3. Request customer service to cancel your order.
  4. Send this email to customerservices@boohoo.com

By using above steps, you can submit order cancellation request to boohoo customer service.

Boohoo Cancel Order Via Post

Customers cancel their orders via post only if they have received the items. In this situation, download the cancellation form (which is given above) and send it to boohoo via post.

Boohoo, PO Box 553, Burnley, BB11 9GD

Also, return your last received items back to boohoo within the time period of 14 days after submitting cancellation form via post. You can download and fill out the form by using above paragraph.

Boohoo Return Policy

If you are unable to cancel your order then receive the items and return them to boohoo. Customers can also return any faulty items to boohoo to get refunds. Read below the important guidelines of boohoo return policy.

  • All products should be returned within 28 days of receipt.
  • Originals tags must be attached with the items.
  • Boohoo will not accept used, worn and washed products for returns.
  • Due to hygiene reasons, items like pierced jewellery are not inclued in the return policy unless in a sealed unopened condition.
  • Don’t put off hygiene seal if you want to return items like underwear and swimwear.
  • Customers can not return fashion facemasks, beauty products due to hygiene reasons.
  • Shoes must be tried on indoors.

If you are living in Australia, Canada, USA and New Zealand then send the items back to boohoo within 28 days. All other international buyers can return products within 28 days from the date of delivery.

Upon receiving your products for return, boohoo team will inspect all the items according to policy guidelines. If the product is not according to return policy then you will not get a refund. If you think boohoo has made a mistake in return process then you can contact customer service.

How Long Does It Take For Boohoo To Refund?

Boohoo will take 21 days to refund your amount. It will also depend upon your bank processing time. Refunds will be processed through the original form of payment.

Once your items are received at boohoo warehouse, then you will get an email notification about return process. If your items are accepted for returns, then boohoo will process your refund. Whole process will be informed through emails by boohoo.


Unfortunately, customers can not exchange products at this time. If you want any correction then return previous items back to boohoo and ordered again new ones.

Final Thoughts

WikiAns hope that you have got the answer to how to cancel boohoo order. We’ve explained three ways to cancel your order on boohoo. By using email, cancellation form, and via post.

Still, if you need more help then you can contact customer support team. Customers can also share their shopping experience in the comment space below. We’ll publish your reviews on our site.  

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By WikiAns

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