how to return moss bros order

How To Return Moss Bros Order | Moss Bros Return Policy

If you are looking for how to return moss bros order, then you are in right place. In this article, we’ve completely explained Moss Bros Return policy. The company is also providing a new offer to their customers.

Moss Bros Christmas Returns: Good news, if you buy something after the 16th November 2021, then you can return moss bros order until the 10th of January 2022.  Now Moss Bros. is offering extended Christmas returns policy. All the orders purchased outside this time period, can be returned to moss bros within 30 days.

how to return moss bros order

To return Moss Bros online is very easy process. The return policy of USA, UK, Australia, and Ireland is explained below. However international Moss Bros returns are explained at the end of this article. If you want to return items back to Moss Bros then read complete process given below.

How to Return Moss Bros Order

All the customers can return their parcels to Moss Brothers within the time period of 30 days after purchase. Moss Bros Returns Policy is based on three easy methods. However, Moss Bros store returns policy is very simple and quick. You just need to visit the nearest store. Apply the following steps to return moss bros order.

  1. First, items must be in unused condition.
  2. Parcel must contain original packaging.
  3. Find the nearest store if you are living in UK, the link is given below.
  4. Go to the nearest Moss Bros store along with the parcel.
  5. Request them to return your order and refund your amount.

In this way, you can easily return an item to Moss Bros. However, if something is not fit for you then tailoring experts will help to find the right size, and style. They will also provide alterations to your clothes. We recommended that the store return policy is most convenient and easiest. If you want to find nearest moss bros store in UK then check it below. Customers from USA, Ireland, International and Non-UK Mainland can read returns policy at the end of this page.

Moss Brothers CollectPlus Return Policy

If you need to return an item to Moss bros then visit your local CollectPlus outlet. You will also need to bring CollectPlus label along with you. If you want to print Moss Bros Returns Label then hit the button given below.

To locate nearest CollectPlus outlet visit here.

Return Moss Bros via Post Office?

To return moss bros via post office you need to download royal mail label first. This label is included in your delivery parcel. However you can also download moss bros post office return label online, click here. Once you downloaded it, find nearest post office here.

How Do I Return Something to Moss Bros USA, Australia, Ireland

You can return any item to Moss Bros while living in USA, Ireland and Australia. Just visit online returns portal, a link is given below. Apply the following steps for a successful return to Moss Brothers.

  • First, click on the “Returns Portal” button, given below.
  • Then you have to select your preferred country and language.
How Do I Return Something to Moss Bros USA, Australia, Ireland
  • Next, enter your “Email Address” and “Order Number”.
Moss Bros Return Policy
  • After that, tap “Parcel and return info”.
  • Then complete further steps and print out “Returns Label” at the end.
  • Next take out moss bros parcel to your local post office. It’s recommended that get the proof of postage receipt.

Moss Bros will cover the cost of returns sent using the Returns Portal. Parcels will be forwarded on to our Distribution Center in the United Kingdom.

Moss Bros Returns address is:

Moss Bros Group Ltd
c/o Torque Logistics
Standbridge Lane
Kettlethorpe
Wakefield
WF2 7YY

Moss Bros Exchange Policy for Different Size

Customers can exchange their items if they’ve problems with size. To exchange Moss Bros, you’ve two options.

  1. Exchange at nearest Moss Bros.
  2. Exchange by post

We recommend, visiting your nearest Moss Bros for exchange is most easiest and convenient option for you. There you can also find tailoring experts and will help you to find the correct size for you.

However, the other way is to exchange Moss Bros items by post. If you need to exchange any item to moss bros then visit here and follow the instructions to return unwanted size. This offer is only for customers living in United Kingdom.

How Long Does It Take Moss Bros to Process the Refund?

Customers can get refunds on the spot if they return any item through Store. However, if you use CollectPlus or Royal Mail service to return the product then it will take 7 days to reach it back to Moss Bros warehouse and further 7 days will be required to process your return. Once your return got processed then you will get a confirmation email regarding any applicable refund. Moreover, you can see the refunded amount in your account within next 7 working days. That’s why, total time period of Moss Bros refunds is consist of up to 3 weeks.

Moss Bros Free Returns Policy Keypoints

Following points keep in mind while making a return to Moss Bros.

  • All types of Hats, Top Hats, and Underwear are excluded from returns policy. You’ll neither return them nor get any refund.
  • Gifts Cards are also non-refundable and non-returnable.
  • Use secure packaging so that items reach Moss Bros back safely.
  • All the products must be in proper condition because these will be inspected on return.
  • Broken or unsuitable items may be returned to you.
  • Originals tags and labels must be attached with the items.
  • Customers will not get any refund/exchange for personalized or altered items. So make sure you are happy with your purchase before any alterations are made.

Returning items bought from stores

If you have bought items from the Moss Bros store and you want to return them then do it only by visiting store. Customers cannot return store purchased items through the courier service. If someone will do that then refunds will not be processed. This also applies to items that have been ordered for home delivery in one of our stores.

Final Thoughts

Moss Bros is one of the largest online shopping platforms and WikiAns hope that you’ve got the answer to how do I return to moss bros? Still, you have questions in your mind then you can write them below. Experienced people will provide you best solutions. However, if you want to share your shopping experience with Moss Bros then leave your review in the comment section below. Your honest reviews will help other customers in the future.

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