If you are looking for how to cancel an order on JEGS then you are in right place. In this article, you will get a complete guide on how cancellation process works for JEGS. We will also explain to you how you can get your refund from JEGS once your order has been cancelled. JEGS is a USA-based company of automotive equipment which works on a mail-order business model. Infect, is the largest mail-order company for automotive equipment parts.
JEGS cancel order procedure is not a piece of cake, especially when you don’t know about the company return policy. It is recommended that contact JEGS customer support immediately after placing your order. The complete procedure is stated below. JEGS acquires numerous orders and ships from around the world. Its mainly sold items are performance auto parts, aftermarket accessories, tools and race apparel.
To purchase online is very easy, but sometimes we hesitate to purchase online even after placing an order due to a few questions about quality, pricing and shipping. This company provides high-performance parts to its customer the highest quality, the best price and with the fastest shipment right to your door. JEGS‘ customers can rely on its parts.
JEGS Cancel Order – Step By Step Guide
If you are not sure about the company policy then it is much harder for you to cancel JEGS order. Don’t worry we’ll guide you in this matter. The best and easy to cancel your order from JEGS is to contact customer service number 1-800-345-4545. Request the support team to submit your order cancellation request.
You may face following potential problems while cancelling an order at JEGS:
A risk to get declined: While submitting your order cancellation request, you may be get declined by the company which makes it difficult for you to cancel the order. In this situation, wait for the parcel to arrive and refuse to take it or send it back to JEGS. Don’t know JEGS return policy? Keep reading below.
Emails are not answered: You can also write an email to JEGS customer service and ask them to cancel your order. In this case, you may see a delay in the reply from the company. Therefore, we recommend you to keep emailing them until they reply to you.
Phone line is very busy: In some circumstances, many customers try to contact customer support at the same time. This may cause you to put your phone call on hold for a long period of time. We suggest you don’t panic and keep waiting for your turn. The procedure is same as CariD cancel order.
What is JEGS Return Policy?
Sometimes the customer is not satisfied with his purchase. So, for that man returning an order must be equally as easy as purchasing. For our customers, we make the returning process as easy as possible to our capacity.
If you want to return an order, in most cases, you are supposed to pay shipping charges for your order. Our Online Returns Portal can take care of your returns. So, you can use this portal to return your order. The Return process on our portal is very simple. You just locate the order you want to return parts from, select the part you wish to return, and buy a return shipment label at a discounted rate.
How To Get A Refund From JEGS?
If you are not satisfied with the order you received and you want to return it, you can contact our customer care and explain what you want to return.
- First, be sure that the order you want to return is returnable according to the company policies. It is because some items are non-returnable.
- Visit the online portal and locate your order details.
- Buy and download a return shipment label that will be used to attach to the returning box.
- The courier service of your choice is allowed to send back the order you want to return.
- If you get your order damaged or defective, contact our customer care for further instructions on returning the item.
- To confirm the original manufacturer’s packaging and to avoid paying a shipment fee, cover the box which is being returned.
- Keep in mind that the original shipping fee is non-refundable.
The return period is up to 6 months after the purchase date (After 90 days fee is applied).
How Long Does It Take To Get A Refund From JEGS?
We do take 5-6 business days from the date we receive the return to complete the return procedure. JEGS unfortunately does not issue your refund until the return process is complete. Most financial institutions do take 2-3 business days to refund. Credit Union banks and some other smaller banks can take 5-7 business days to complete the process of refund.
How Will My Refund Be Processed Back To Me?
Mostly we process refunds back to the original form of payment that was used at the time of purchase. There can be some exceptions discussed as follows.
| Payment Methods | 0 -12 months | Older than 12 months |
| Credit/Debit Card | Refund to card | Refund to card |
| PayPal | Refund back to PayPal | Send a Refund Check |
| Apple Pay | Refund back to Apple Pay | Send a Refund Check |
| Gift Card | Processed to a new Gift Card | Processed to a new Gift Card |
| Wire Transfer | Refund via Check | Refund via Check |
How Do I Contact JEGS?
Toll-Free Phone Ordering: We are just one call away from you to help and to offer you unmatched support. Our contact Center hours are as follows.
Sales and Technical Support
7 am-midnight EST Monday through Friday and 8 am-11 pm on Saturday and Sunday.
Customer Service and Order Status
7 am-9 pm EST Monday through Friday. Closed every Saturday and Sunday.
I Need To Speak To A JEGS Expert Before I Place My Order
If you have any queries about a purchase then you can ask our technical salesman. He can advise you on which part(s) to purchase for your particular application. To ask any question to our technical salesman please call at 1-800-345-4545, press 1 on the main menu, then press 2.
If you are an international caller then call 1-614-294-5050.
I Have Questions Other Than Where’s My Order
You can call 1-800-345-4545 and press 3, if you want to speak with a customer service agent about returning an order, exchanging an order, claiming an order damaged in shipping, or for any other reason except order status or placement.
JEGS 24-Hour Fax Line
If you want to order anything, just dial 1-740-362-7017 and transmit your order form with payment info. It’s that simple! Be sure to give your cell number, just in case we have any queries relating to your order.
Final Thoughts
We hope that you have got the answer to How do you cancel an order from JEGS? In the above article, we have discussed all the possible ways for JEGS order cancel. If you have any questions related to this then you can write in the comment section below.
Experienced JEGS users can reply to these questions in order to help others. You can also read above the JEGS return policy if you are unable to cancel an order on JEGS. Share your thoughts and reviews on JEGS by using the comment box below.
