If you are searching for how to cancel party city order online then you are in right place. In this article, you will get a complete guide on how you can cancel your order on party city for a full refund. Well, that can vary a bit, after customer support gets the order number and reason for the cancellation they will be able to tell you which procedure goes for this case.
Party city cancel order procedure is little bit complicated. You cannot directly cancel your order on party city official website by using your account profile. If you have any order like delivery, in-store pick-up, in-store shopping, or curbside pick-up etc, you will need to contact customer service and ask them to cancel your order. The cancellation procedure cannot be done from the customer’s side.
There is also another way to cancel party city store pick up order. Normally, if a customer places the order for store pick up, it will remain at the store for 3 calendar days. If you will not collect it then it will be automatically cancelled and processed amount will be refunded. You can also ask questions to customer service related to your order by dialling a number 1-800-477-4847.
How To Cancel Party City Order
You can cancel your party city order by using following described methods. A customer can submit order cancellation request by contacting the store directly where the order has been placed for pick up. Secondly, you can also contact party city customer service live chat option and ask the support agent to cancel online delivery, curbside pick-up, in-store pick-up, or in-store shopping orders.
Party City Cancel Online Order Via Live Chat
As a customer, you would be able to cancel it but only have 30 minutes to do so after the order has been placed otherwise, you wouldn’t be able to cancel it. Depends on how far advanced in the process the order is, but in any case, the order could be escalated for cancellation. We always recommend our customer to contact us as there’s more than one indicator of the cancellation. Meaning there’s more than one factor that only in Customer service would be visible.
- To start the live chat, click following “Start Chat”.
- Now scroll down the page and tap on “Chat Icon”.
- You will see a different options list, select “Changing Order”.
- It will ask you about order number, to chat with live agent then tap “No”.
- Enter your first, last name, and email address.
After some moment, a live agent will be connected with you. Just ask the agent to cancel your order. The support agent will ask you to provide your order number. Now let them know your order number. In this way, you can cancel your order. But keep in mind, there is only 30 minutes time is available to accept your cancellation request. Hurry up. They’ll be happy to help you Mon-Fri, 8am-8pm EST, and Sat-Sun, 12pm-4pm EST.
Cancel Party City Order Through Contact Store Staff
We suggest you use above method which will work 100% for you. However, you can also submit in-store pick-up order cancellation request to the store directly where you have placed the order for pick-up. Carefully apply the following steps.
- First you need to find the store “Contact Details” here.
- On the next page, enter your location in the “Search Box”.
- You will see the list of stores near you.
- Open the store link where you have placed the order.
- To speak someone at the store, click on “Phone Number”.
- Request the store associate to cancel order party city.
By using above simple steps, you can directly ask support staff at the store to cancel your order. Once your request is approved then you will get refund if the payment has been paid already. However, if you are unable to cancel the order, don’t worry; read below the return policy of party city. Send the items back to party city for a full refund. .
What Is Party City’s Return Policy?
In any case, if you are not happy with your purchase then you will have 30 days to return or exchange the product with the show of initial receipt.
- All the products must be in unworn, unused condition.
- Pack the items in original covering.
- After the approval of returns you will get refund via same payment method.
- In order to return Gerson international products then you will have to visit the store for returns. Party City is not accepting returns of these products via shipping method.
If want to return seasonal products on occasion like Christmas, Easter, and Halloween items, including costumes then you can return them within 7 days prior to the holiday. Customers will get a refund in the form of in-store credit if they return items within that 7-day period. After that, you can use this store credit for in-store transactions only.
How Long Does A Refund Take From Party City?
Party City will process your return within 5 days of receiving the products. Once your return is processed successfully then you will get a refund via the same payment method. Party City will refund total amount to your account.
How Will I Be Charged For An In-Store Pickup Order?
You will be charged once your order is ready to pick up. After placing the order you will see a pending charge on your account. However, pending charges will only be deducted from your account once you pick up the order from the store. Party city will not charge you twice.
How Do I Contact Party City Customer Service?
You can contact party city customer service by three means. Make a call at 800-727-8924 or send a text to (1+ (914) 200-4600). Lastly, you can talk to someone at party city customer support by using live chat option. Below are the PC customer service hours. Use the above procedure to start the live chat.
We do hope that you have got the answer to how do I cancel party city order online? In the above article, we have discussed all the possible ways to cancel online party city order. However, if your order is not cancelled then you can also return it for a full refund.
The party city return policy is also explained above. Use the following comment space to share your thoughts or shopping experience at party city with other people. We’ll publish your reviews on our site.