Quince Return Policy | Get Exchange or Refund in 2023

If you are looking for quince return policy then you are in right place. In this article, you will learn a complete guide on either which products you can return to quince or not. Also, you can read below the complete procedure of how returns work with Quince. Quince’s objective is to make a product of greater quality than the leading luxury brands at a much lower price.

You must be glad to know that quince is providing a full year return policy. Yes, you can return items to quince within 365 days of the purchase date. But they have some policy guidelines before going to submit your return. Customers can read below the important points of Quince return policy.

Before going to start your return please make sure your product must be unused. High-quality materials are used to make products. Quince makes every product that meets or exceeds the quality standards of leading luxury brands. If somehow, you are not satisfied with the product then you can get a full refund.

Quince return policy

What’s Quince Return Policy?

Customers can return unwanted items to quince within 365 days of the order date. To get your return acceptable, please make sure returning items must be according to following guidelines. Once the return is approved, you will get your refund via same payment method.

Let’s have look at the important points of Quince return policy:

  • Items must be returned in the original packaging with all tags and boxes.
  • You can’t return worn, washed, damaged, and altered apparel to quince.
  • Customers can return used or washed bedding within 365 days.
  • Quince is not going to accept the returns of Final Sale items.
  • Also, you can’t return customized items because these are only made for you.
  • A restocking fee of $35 will be taken from you on Made to Order items.
  • Quince will send your refund money via original payment method.  

For any reason, if your refund is not processed via same payment method then quince will send it you via store credit.  Those customers, who have used PayPal as payment method and submit their returns after 180 days, can get a refund via store credit. It is because; PayPal’s refund policy covers 180 days only.

Which Items You Can’t Return To Quince?

  • Quince does not refund final sale promotions nor exchange for another order.
  • Personalized items are non-refundable.
  • They will take a restocking fee for Made to Order items and rugs for storage and handling.

After completion of exchange or refund, you will receive an email confirmation intimation. Please allow us up to 5 business days to complete the return process after receiving and weighing the return by the carrier. After receiving a refund notification, it will take a few days to appear on your credit card. 

How Do I Return An Item To Quince?

To create a return, you must have an account on our site. If you do not have an account, please do request before a return. Your email must be the same you used at the time of purchase. After creating an account, please login to that account and go to Account > Orders & Returns > Return or Replace Items. When your return process is complete, you will receive an automated email including a shipping label.

Frequently Asked Questions

You can read below some of the frequently asked questions and their answers related to quince return policy.

How Long Does It Take Quince To Process My Return?

Please allow us up to 5 business days to process a return after receiving and weighing it by the carrier.  Intimation by email confirmation will be received once your refund or exchange has been completed.  The refund will take a few days to show on your credit card after receiving a refund notification.

What Should I Do If My Return Is Not Processed?

Remember! If the return was sent using your own shipping label, we are unable to process your refund or exchange unless you provide proof of shipment or receipt. Suppose another case in which we have not received a return, and if tracking information does not match as it was sent then we request you to file a claim with the carrier for a package loss. After the request for the lost product, we can process a refund.

How Can I Use Quince Store Credit?

If you return a product to store credit, you can receive a refund quickly. Your store credit will be stored on the account associated with your order. Your store credit balance can be checked by logging in to your account and clicking “My Store Credit” under your name. You should be logged in to your account to use store credit on an order.

How Do I Change My Shipping Address?

If you want to change your shipping address, you can change it directly in your shopping cart. If you want to change the shipping address after its placement, then you can contact care@onequince.com  within 8 hours of its placement.  We will try our level best to change it before shipping. 

Once your order has been shipped, we unfortunately can no longer change the address. We suggest you contact your local post office with your tracking number to see if they can reroute your order to another address.

Final Thoughts

We hope that you have got enough information related Quince return policy. Still, if you need more help then write in the comment section below. In the above article, we have discussed all the important points of quince return and refund policy. Quince is also providing free exchanges to all customers. The company has same policy as Saucony return policy. However, if you want to share your shopping experiences related to Quince with other people then write it in the comment section below. Your honest reviews will be published here.

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