If you are looking for how to cancel an order on backcountry then you are in right place. In this article, you will get the complete guide on how you can cancel backcountry order online for a full refund. Two guys started Backcountry.com in 1996 with a stack of avalanche beacons and a garage in Park City, Utah. Backcountry values your passion just as much as your work. Backcountry.com is an online retailer that sells clothing and outdoor recreation gear.
Backcountry cancel order procedure is very simple. You just need to contact backcountry customer support and ask them to cancel your order. Once your order is cancelled then backcountry will issue your refund. It also is noted that the order cancellation window will remain open for a short period of time after placing the order. That’s why immediately contact backcountry customer support via live chat. Before going onward, first, check whether your order is processed or not.
Holidays are excluded. It means orders are processed on the next business day after you place your order. Let’s suppose you place your order on Friday, Saturday or Sunday, your order will not be processed until Monday. Processing time purely depends on the product; some products have longer processing time because of shipments from various locations. Transit of shipping is also another factor of order processing time.
How To Cancel Backcountry Order For A Full Refund
You can cancel your backcountry order after placing it online. Backcountry cancel order option is available during the cancellation window. If the time has passed then the support team is unable to accept your cancellation request. You can speak to someone at backcountry by dialling a phone number 1-800-409-4502.
To cancel an order on backcountry, apply the following steps.
- First, you need to click on “Live Chat” button given below.
- Then scroll down the page and tap on “Chat Icon”.
- A chat box will open and type your name.
- Then select the reason for your contact as “Existing Order”.
- Start the chat and submit your backcountry cancel order request.
By using above steps you can cancel your order backcountry. If you have successfully cancelled your order then you will get your refund from backcountry. However, if you are unable to cancel your order then keep waiting to receive the order and return it to backcountry. Below you can get more information related to backcountry return policy.
Backcountry Return policy
Backcountry.com would be happy to help you if you are not 100% satisfied with your purchase. You can return any unused gear at any time for a full refund. Refunds will be issued to your original method of purchase. If somehow, the original method of payment is unavailable, they will refund in the form of store credit.
If you want to return used gear, you can return it within 30 days of delivery. In the case of used gear, a refund is only issued in the form of store credit.
Important things:
- All tags must be attached to the returned unused gear, and they should be in the shipped condition and with the original packaging.
- Refund for used and undamaged gear, bikes or bike frames will be issued to your account’s store credit. But keep in mind that we will not accept the return of products damaged due to carelessness.
- Responsibility for costs related to the repair of returned items damaged due to improper packaging, so the packaging of your return item should be proper.
- Backcountry can take 3-5 business days to process a return after its arrival at their distribution center. An email confirmation will be received once the returned item has arrived.
What Do You Know About Backcountry Refund Policy?
After the arrival of your return, they inspect it and notify you that your return is received. On the status of your return, you will be notified as soon as the inspection is completed. If your return is accepted, a refund will be issued to your original method of payment by subtracting the shipping charges (If any).
How Long Does Backcountry Take To Refund?
Backcountry can take 3-5 business days to process a return after its arrival at their distribution center. An email confirmation will be received once the returned item has arrived. The procedure is same as cancel wingstop order.
How Do I Contact Backcountry via Phone Number, Email?
If you are having difficulty accessing any element of this website or on any Backcountry mobile app or tool, you can call 1-800-409-4502 or email at customerexperience@backcountry.com. They will be glad to help you out. Backcountry will work out to provide the item, information or transaction you get through a communication method that is accessible to you in accordance with applicable laws.
Final Thoughts
We hope that you have got the answer to how to cancel an order on backcountry? In the above article, we have discussed all the possible ways to cancel your order on backcountry. Still, if you need more help then you can contact customer support.
Unluckily, if you have got no success in submitting an order cancellation request then return it to backcountry for a full refund. You can also read above the return policy of backcountry. Customers can also share their experiences related to shopping backcountry in the comment space below.
