If you are looking for how to cancel Stussy order then you are in right place. In this article, you will learn about Stussy order cancellation process. This brand became very popular in Japan, USA and Europe by introducing something new in the 80s. Stussy became hugely successful because of limited runs of clothing and original graphics. Even today, this company has a largest market share in Japan.
Stussy cancel order procedure is very simple. You can cancel your order if it is not in shipping stage. To submit your order cancellation request, just contact customer support team. They can further proceed with your request. Also, keep in mind, that if you have placed an order on weekend or during busy days then support team may not accept your order cancellation request. Carhartt cancel order.
However, if you are unable to cancel your order then you can return it easily. Stussy offers 14 days of return of any item bought on it after receiving the item. The method to return an order is only by mail. The returning item must be new, unused and with original tags still attached. However, if you have any questions, then you can ask us in the comment space below.
Stussy Cancel Order Procedure – Step by Step Guide
Cancel Stussy order can only be done by the support team. Therefore, you need to reach out to customer service. It is also noted that the cancellation window will remain open for a very short period of time. Customers can’t submit order cancellation requests if the product is packed and shipped to the required address.
You can cancel your order Stussy in the following two ways:
1. By using Live Chat:
Use the live chat option available on the official website and ask the support team to cancel your order. The live support agent will ask you about your order number and email. Following are the Stussy live chat hours.
Monday-Friday 8 am-4 pm (PST) Excluding Major Holidays
In case, if you are outside the support hours then send an email to Stussy customer service regarding your concern. For this, you can read the below paragraph.
2. Send an Email
If the live chat option is not working for you can you can contact customer service by sending an email to support@stussy.com. They will reply to you as soon as possible and will solve your problem immediately.
Alternatively, you can also use the following steps to cancel the Stussy order.
- First, you need to open the customer service page here.
- Then scroll down and fill out “Contact us” form.
- Write your name and email address.
- Next, enter order number and select “Other” in the drop down list.
- Write “cancel my Stussy order and issue a refund” in the empty box.
- Lastly, click on “Submit” button.
By using above steps, you can submit order cancellation request. However, it is totally depending upon the support team whether they will cancel your order or not. Don’t worry if the order is not cancelled. Simply return it to Stussy for a full refund. Just wait to receive your order first.
When will I receive my order?
Your orders are only processed Monday-Friday (Excluding major holidays). Shipment of your order is done within 3-5 business days. You will receive an intimation E-mail and tracking info after the shipment of your item(s). Tracking information and estimated delivery date can take 24-48 business hours to be updated.
What is Stussy return policy?
Following are the important points of Stussy return policy.
- Your item purchased on Stussy.com must be received no more than 14 days before to return it back.
- The returning method can only be mail.
- Item(s) bought must be new, unused and original tags still attached. (Stussy will not accept the returns of a few items like underwear or swimwear and Fragrance due to hygiene policy.)
- Stussy does not embrace returns or substitutes for Stussy products which are not purchased from Stussy.com
Can I return my online order in store?
Online purchased order can only be returned through our online return portal as chapter stores only accept returns for in-store purchases.
Does Stussy refund?
Yes, Stussy will refund your money. After the receiving and inspection of your returning item, your refund will be processed in accordance with your original payment method that was used during the time of purchase.
How long does Stussy take to refund?
Processing of your refund can take 48-72 hours. Your refund can be only processed during business days.
Can you cancel an order on Stussy?
You can contact customer service to cancel an order on Stussy. Just use the live chat option and speak to someone at Stussy customer service. Request the support team to cancel your order.
How do I edit or modify my order?
Unfortunately, you can’t modify or edit your order after its placement.
What are Stussy customer support hours? Don’t
Monday-Friday 8 am-4 pm (PST) Excluding Major Holidays.
Final Thoughts
We hope that you have got the answer how do I cancel my Stussy order? Still, if you need more help then you can use your email address or contact us page. Once your order is successfully cancelled then you will get a refund via the original payment method.
However, if you want to share your shopping experience with other people then you can use the following comment box. We will publisher your reviews on our site.