If you are searching for how to cancel coach online order then you are in right place. The only way to cancel your order on coach is to reach customer service as soon as possible after placing the order. Customer support will accept your order cancellation request before the shipment the process. After successful cancellation you will get a refund from coach. Customer Support can be taken in two ways.
STEPS TO CANCEL COACH ORDER
- To speak someone at coach, dial +44203 205 2020.
- Call during opening hours, Monday to Friday 9am – 5pm GMT.
- Request support agent to cancel coach order.
- Provide your order number, name, address, and email etc.
- Depending on the stage of shipment, agent will accept cancellation request.
Please note, coach cannot normally cancel orders that have been placed as the warehouse is working quickly to get your order out to you. Usually, within 1 day after placing the order you can submit cancellation request. Possibly 2 days. But as mentioned this will depend on the shipment stage. Following is another way to ask customer support to cancel your purchase.
HOW TO CANCEL COACH ONLINE ORDER VIA LIVE CHAT
Alternatively, use live chat option to cancel your coach online order. It is a fast way to reach coach customer support and raise your issue. Apply the following steps to utilize the coach live chat feature.
- First, you will need to visit “Contact us” page here.
- Scroll down the page, wait for a while and click “Chat Icon”.
- Alternatively, you can also use “WhatsApp” live chat.
- Request the live agent to cancel your order.
- Chat hours available every Monday to Friday 9am – 5pm GMT.
Coach customer support representative will ask you to provide your order no, full name, address and email address to look into your order. The live agent can try and put in the request for you depending on the stage of shipment this might be able to be done but not guaranteed.
CAN I REFUSE TO TAKE THE ORDER AT DELIVERY?
Yes, you may refuse to take the order on delivery day and get full refund. Just refuse the parcel from the courier and he will return to sender. Your refund will be received within 14 business days of being received back to the distribution centre.
WHAT HAPPENS IF I CAN’T PICK UP MY ORDER?
Normally stores will hold orders for up to 1 week. However, if you can’t pick up coach order then it will be cancelled automatically and store will return it to distribution centre. After that, your refund will be processed via original payment method within 14 business days.
HOW DO I CANCEL OR CHANGE MY ORDER ON COACH?
Unfortunately, if your order is processed then customer support is unable to cancel or modify your order. The order processing system of coach is very fast. However, if you are unable to cancel an order on coach then you may refuse to take it on delivery date. Alternatively, send the items back to coach for a full refund.
COACH RETURN POLICY
Coach customers can return their unwanted orders within 30 days from the purchase date for a full refund. However, if the sale period is going on then you can send the items back to coach within 30 days.
- Items must be unused and un-damaged.
- Use original packaging while sending items back to distribution center.
- Provide the proof of your purchase.
- Refund will be process via original payment method.
HOW LONG DOES IT TAKE TO GET A REFUND FROM COACH AFTER RETURN?
Refund will be issued once your return will arrive at distribution centre. Usually, 7 to 10 business days are required to process your returns. Once your return is processed then you will get a notification from Coach. After that you will receive your refund via same payment method you used to buy the items. Refund processing time will also depend upon your financial institution and it is out of coach’s control.
CAN I GET A VAT REFUND?
Items purchased online are not eligible for VAT refunds.
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We do hope that you have got the answer to how to cancel coach online order? In the above article, we have discussed all the possible ways to cancel your purchase on coach. The fastest way to submit an order cancellation request is using a live chat method. By using this, you can communicate with a live agent. However, if your request is rejected then send the items back to coach for a full refund. Share your thoughts in the comment section below.