If you are looking for how to cancel Footasylum order then you are in right place. Buyers can request customer service to cancel their orders just after they have placed them online. The time period to submit your Footasylum cancel order request is very short. Customer support can stop your order from going out within first 30 minutes. Shoppers can talk with customer service by using live chat option through website or WhatsApp support.
STEPS TO CANCEL FOOTASYLUM ORDER
- Please contact Footasylum support via WhatsApp chat here.
- WhatsApp Support is available Mon-Sun 8:30 AM-7 PM (UK).
- Ask the support agent to cancel your order.
- You will need to provide your order number.
- If possible, a representative will accept cancellation request.
It must be noted that if you contact customer service less than 30 minutes after placing the order, a support agent will help you cancel your order. Also, keep your order number with you and provide it to the live agent when needed. Without order number, they wouldn’t be able to confirm if they can cancel this for you. Footasylum customer service WhatsApp number is +44 7970 293879.
HOW DO I CANCEL MY ORDER ON FOOTASYLUM?
To cancel an order on Footasylum, you would have to go through us at customer service. In this section, you will get complete order cancellation procedure with pictures.
- First, you will need to visit contact us page.
- Scroll down and click on “Open Live Chat”.
- Write your name, phone number and email.
- Next, in the chat box, type “Cancel my order”.
- Select “Time” when you have placed the order.
- If less than one hour, then provide “Order Number”.
In this way, you can request support agent to cancel your order. Bear in mind that if you reach customer support in less than 1 hour then you’d have a better chance of getting this cancelled. Also, the support team can confirm that if they go ahead and refund this for you after they cancel it would take 5-10 working days to get to you.
CAN YOU CANCEL FOOTASYLUM ORDER AFTER 30 MINUTES?
Unfortunately, customer support cannot cancel after the first 30 minutes, but they can try for you but cannot guarantee. With more than one hour passing, your order has already made it’s way through packing and can’t be canceled. However, if you no longer require the order, the support team can’t actually cancel it but you can refuse the order from the courier when they try to deliver, or you can return it with the shipping label provided.
Process is similar to cancel Swarovski order.
HOW LONG WILL IT TAKE FOR YOU TO REFUND ME?
For both once Footasylum order management has confirmation that it’s been refused and will be returned to warehouse, they will issue a refund which can take 10 days tops to be with you. For more information related to your refund, send an email to customerservices@footasylum.com. Items like underwear and footcare products are excluded from your return policy.
HOW TO MAKE CHANGES TO FOOTASYLUM ORDER
Once you have placed the order on Footasylum and payment has been processed then you are unable to modify it. Alternatively, you can contact customer support within 30 minutes after placing the order to submit order cancellation request. After the successful cancellation, you can place a new order with corrections.
CAN YOU ADD AN ITEM TO MY ORDER?
Customers can’t add items to their orders once they have been placed. However, you can place a new order for same day delivery option. Just place a new order and then reach customer support to provide both your order numbers and ask the support agent to make them dispatched together. If this is possible, you will get a refund of your additional postage charges.
FINAL THOUGHTS
We do hope that you have got the answer to how to cancel an order on Footasylum? In the above article, we have explained three methods to cancel Footasylum order. The first one is to utilize WhatsApp support and secondly, you can talk to someone at Footasylum by using official website live chat option. Thirdly if you are unable to cancel your purchase then just refuse the order on delivery date. Once refused order reached back then you will get your refund. Write your thoughts and experience in the comment space below.
