If you are looking for how to cancel an order on Kate Spade New York then you are in right place. Mostly, you will not perform any modification or cancel the order after placement. However, this article will give you two solutions to your problem. The first one is to contact customer service via phone call and ask them to cancel your order. Secondly, you can utilize live chat option during support hours and request the live agent to cancel Kate Spade online order.
STEPS TO CANCEL KATE SPADE ORDER
- Feel free to contact at 877-850-1079, 1-866-999-5283.
- The support hours are available from 7 AM to 11 PM EST.
- Request the representative to cancel your order.
- The agent will ask you to provide “Order Number”.
- Requested order will be cancelled during cancellation window.
These steps will help you to submit a Kate spade order cancellation request to the support team. If this method is not working for you then read below another way to cancel the order by using live chat online.
HOW TO CANCEL A KATE SPADE ORDER VIA LIVE CHAT
In this section, you will know about how you cancel your online purchased items on Kate Spade New York. Also, there is no cancel order button available in your account next to the recent order. It has to be done from customer service side. Use the following steps to talk with someone at Kate Spade New York customer support.
- To begin live conversation, click here.
- Chat hours will remain available from 7 AM to 11 PM EST.
- Wait for some moment to appear the “Chat Icon”.
- In the chat box, enter your first and last name; and email.
Start the conversation and request the live agent to cancel your recent order. The agent will request to you to enter “order number”. The support agent will check the status of your order before going to cancel it. If the cancellation window is closed then customer service is unable to accept the order cancellation request. The cancellation window will remain open for first 30 minutes after placing the order.
CAN YOU CANCEL KATE SPADE ORDER AFTER 30 MINUTES?
Customer service will be more than happy to see if they can have your order cancelled at this time. There is a short timeframe when customer support can cancel or make changes to an order. Within the first 30 minutes, after that unfortunately no changes can be made. However, you can return your order for a full refund. Below you can read about the return and refund policy.
WHAT IS KATE SPADE RETURN POLICY?
First you would need to know about the Kate spade New York return deadline. You will have only 30 days after the purchase to return the items. A customer can initiate a return request within 30 days after date of purchase. In case, if you have purchased on-sale items then you will have only 14 days return period.
- You can return unused and unworn products with original hangtags.
- Also, use original packaging to cover the items.
- Download the return label from website and send the parcel by mail.
- You can also return most products to any of its retail stores.
- Non-returnable items are Lighting, Leg-wear, Home fragrances, Beauty products, and personalized items.
If you meet the above criteria within due date then your return will get accepted and refund will be processed to your account.
KATE SPADE REFUND POLICY
If you cancel your order, you will not be charged. We only charge when the order ships. Also, the customer can get a refund consisting cost of the item, plus any applicable sales tax. Kate Spade New York return authority will cut down handling and shipping costs from your refund. However, these costs will not be deducted from your refund if the return is a result of a manufacturer error or a shipping error.
HOW LONG DOES IT TAKE FOR KATE SPADE TO REFUND?
Kate Spade will take 5-10 business days to process your refund via same payment method originally used for purchase after receiving your returned product. The process is similar to Bloomingdales cancel order.
We do hope that you have got the answer to how do I cancel my online order on Kate Spade New York? In the above article, we have explained all the legitimate methods to perform cancel order online. Live chat will remain best for you. However, if you are not succeeded to cancel your order then return it within due date for a full refund. Use below comment box to express your thoughts and experience.