If you are looking for how to cancel a Swarovski order then you are in right place. Here you will learn two methods to solve order cancellation problem. The first one is to cancel your purchase by visiting order history in your profile. Secondly, you can go through customer service and request them to cancel your order. Both solutions are well explained below.
STEPS TO CANCEL SWAROVSKI ORDER
- First, log in to your account here.
- Visit order history and find relevant order.
- Click the ‘cancel order’ button next to the order you wish to cancel.
- To confirm order cancellation, click “Yes”.
Once your order is confirmed then you may cancel it within first 30 minutes. After 30 minutes, the cancellation button will get inactive. At this point, you will not be able to change or cancel the order. In case, if you have ordered as a guest then contact customer support via phone or chat immediately. Dial Swarovski customer service number (800) 426-3088 to explain your problem. To contact support via live, please read below.
HOW TO CANCEL AN ORDER ON SWAROVSKI VIA LIVE CHAT
In this section, you can use the live chat method to submit an order cancellation request to Swarovski customer service. This method is also very helpful for those who have placed their orders as guests. However, it is difficult to stop the order from going out after the placement. But if you reach customer support within first 30 minutes during opening hours then there is a possibility to stop the order from packing.
- Visit the official contact us page here.
- Tap on “Need Help” using live chat.
- A chat box will open, enter name and email.
- Choose a topic as “Online Orders” from the list.
- Select a topic as “Cancel My Entire or Part of Order”.
- Briefly explain your issue in message box and hit “Submit”.
CAN YOU CANCEL A SWAROVSKI ORDER AFTER 30 MINTUES?
Cancellation can be possible within 30 minutes; if cancellation is closed then refuse the parcel upon arrival. In this way, your order can be returned to Swarovski with no extra charges for you. Once your return reaches warehouse, you will be notified with a confirmation email. After that, a buyer will get a full refund via same payment method used to buy the order.
HOW LONG DOES IT TAKE TO GET A REFUND FROM SWAROVSKI?
Once a product is returned to Swarovski, it will be processed in approximately 14 business days. You will get a confirmation email once your return is processed and a refund will be issued. You can see your money back in your account within 10 working days.
Process is similar to Party City cancel order.
IS THERE ANY WAY TO MODIFY SWAROVSKI ORDER?
After the placement of your order, modifications are not possible. But you can cancel your entire order within first 30 minutes and place a new one with corrections. To check if cancellation is possible, reach customer service by using above explained methods. Otherwise, place a new order with correct details and refuse to take the previous order upon arrival.
CAN YOU CHANGE THE DELIVERY ADDRESS?
Unfortunately, once your order is moved into transit state then Swarovski customer support is unable to make any changes to it. However, you can contact delivery partner on their web portal and ask them to deliver the order to a suitable place for you.
Do we hope that you have got the answer to how to cancel Swarovski order? If yes, then please write to us in the comment section below that this article is beneficial for you. Your feedback is very precious to us. We have explained all the possible ways to submit an order cancellation request. However, if the order cancellation is not possible for you then simply return the parcel or refuse to take it upon delivery. You will be charged with nothing if you refuse to take it.