If you are looking for how to cancel a big w online order then you are in right place. In this article,  we will also discuss how you can cancel big w online layby and get a refund. Big W is one of the top Australian shopping platforms.

This brand has a slogan “Every day’s a big day”. The Woolworths group owns BIG W. This brand also operates in Asia. BIG W is providing a shopping experience to its customer for the last 50 years. They are selling shoes, homewares, electronics, pet food, cleaning items, party goods, toys and books.

how to cancel a big w online order

Cancel a big w online order is a very sudden process. After the placement of your order, big w starts the next process which is delivery. So if you are willing to submit the cancellation request then do it online immediately. To read the complete steps in detail, see the below paragraph.

How To Cancel A Big W Online Order

If you’ve changed your mind and want to cancel the order then apply the following steps immediately. Because the order processing system of BIG W is very fast.

Apply the following steps to cancel online order Big W:

  • Firstly, click on “Submit Cancellation Request” button given below.
  • Next you will see list of enquiries, choose “Order Queries”.
big w cancel online order
  • Choose the type of order “Online Layby”.
cancel online order big w
  • Next, tap on “I want to cancel my order”.
big w cancel order
  • Fill out the required fields and ask them to cancel your order.
how to cancel online layby big w
  • Lastly, to confirm the cancellation request click on “Submit”.

By using the above steps, customers can cancel big w order online layby. If the above procedure is helping you then don’t worry, you can return the order back to BIG W and get a refund. Customers can also read big w return policy at the end of this article.

How To Return Big W Online Order

If you no longer want the order and return it back to BIG W then you have 90 days for return.  This return policy is according to Australian Consumer Law.

Customers can get a refund or exchange the item within the time period of 90 days of purchase. For this, you will have to show proof of your purchase. Read below the important points of big w returns policy.

  • Items must be in original and saleable condition.
  • Must have original packaging.
  • Product should not be expired if it is a perishable.
  • Unused and unworn items are eligible for returns.
  • Returns are not available for personalised items.
  • Customers can’t return pre-paid card, digital download, voucher or clearance items.

You can process your online return at any BIG W store. Order management team will inspect your order at big w warehouse. If the order is eligible for a return then you will get a refund through the original payment method.

For a change of mind returns, the delivery fees you’ve paid for online orders are not refundable.

How Do I Return An Order To BIG W?

You can return an order to BIG W by visiting customer courtesy desk if you’ve purchased the item from the store. Big W store will process your return. Customers can also exchange the items at any store. Click here to find the nearest BIG W store.

To return a product you’ve bought online, apply following steps:

  • Read the return policy guidelines, writen above.
  • Pack the product in its original packaging.
  • Post the parcel to an address written at the bottom your order slip.

Frequently Asked Questions

See below some of the frequently asked questions and their answers related to cancellation and returns of BIG W products.

What Should I Do If I Got Damaged Or Incorrect Product?

Don’t worry if you got damaged or incorrect product. You just need to send an email at onlineorders@bigw.com.au and explain the whole matter to customer support team. Support service will surely help you.

Can I cancel or amend my order?

The order processing system of BIG W is very fast. Due to this, once you placed the order it goes for shipping process. BIG W ensures every delivery should reach on time. That’s why customers can’t change or cancel the order once it has been placed.

If you don’t the product then read above the return policy of BIG W. You can easily return your order back to BIG W.

How To Cancel Online Layby Big W Order?

Customers can cancel online layby big w order any time during the term. After this, you will get a refund through the original payment method.

To cancel big w layby, you need to visit the store where it was set up. The customer also has to verify his/her identity by photo.

How Can I get a refund after the cancellation of Layby?

BIG W customers will get a 10% deposit. However, they have to pay $12 as a cancellation fee with a $5 non-refundable service fee.

What is the time period for BIG W change of mind returns?

Customers can return any product to big w within the time period of 90 days after the purchase. For this, returning items must be in original condition with the proof of your purchase. Furthermore, you can read above all the points of BIG W return policy.

Can I return an item to my local BIG W store, ordered from eBay?

Yes, customers can return any items purchased on eBay to local BIG W store.

Why BIG W has cancelled my order?

Our staff team daily picked and packed many items at BIG W store. If your order is cancelled, then it is only due to limited stock.

If your ordered item is out of stock, then our support team will inform you immediately.

Final Thoughts

WikiAns hope that you have got the answer to how do I cancel my order on BIG W? In this article, users can also read how to cancel big w layby. We’ve explained step by step procedure.

Still, if you need more help then you can ask us in the comment section below.  Customers can also write their shopping experience in the comment space below. We’ll publish your review on our site.

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