If you are searching for how to cancel a hello fresh order on app online then you are in right place. Most people do not want their purchased products and look for how they can cancel their products.

In this article, you will learn about how to cancel order on Hellofresh. Keep reading below. This website will give you three methods to cancel your order.

This company started its services in Berlin, Germany. Nowadays, Hellofresh is providing its services worldwide. Hellofresh is operating in Canada, United States, United Kingdom, Luxembourg, New Zealand, Sweden, Germany, Belgium, France, Netherlands, and Australia.

How To Cancel A Hellofresh Order By Calling At Customer Care

The first and easiest method to cancel your Hellofresh order is to call at customer care service number.

You can submit the request of cancellation of hello fresh order to the customer care agent just before the 5 days of scheduled delivery.

HelloFresh Customer Care Service Phone Number and Email Address

  • Those people who belong to Germany they can call at +49 302 576 2376 to cancel their order on hello fresh.
  • For USA (646) 846-3663.
  • All UK residents can cancel their order by sending an email at
  • Those people who are living in Australia they can cancel their order by visiting this link
  • Hellofresh customer care service number Canada is 1-855-272-7002. Canadian customers can cancel their order by calling at given number.
  • All the people of New Zealand can cancel their hello fresh order by visiting customer care service phone number nz here.
  • Hellofresh Customer care service number for France is available at here.

Above are the customer care numbers of all countries. If your country is not listed then tell us in the comment section below.

Following is the second method to cancel or deactivate your hellofresh order and subscription.

How To Cancel My Hellofresh Order by Deactivating Account

By reading this method you can easily deactivate or cancel your order at any time. However, it is possible on Tuesday the week before your delivery.

To cancel or deactivate Hellofresh subscription, you must send an email at by 7pm. Read below steps.

  1. First of all, visit the official website of Hellofresh.
  2. Now you can see a menu option available at left side, click on it.
  3. Then go to “My Orders”.
  4. Here you can see subscription page. Click on your subscription.
  5. An edit button is available at the upper side of “My Subscriptions”, tap on it.
  6. In the last step, choose the option named as “deactivate my subscription”.

In this way, you can unsubscribe from Hellofresh. Keep in mind, you must apply all the above steps on Tuesday at midnight the week before your delivery.

If you don’t want to use the above methods then you can skip a delivery week of Hellofresh to cancel the order.

Hellofresh How To Cancel Order By Method Of Skip A Delivery Week

Now we are discussing a new method which is to skip a delivery week in order to cancel Hellofresh items. Read below the following steps to skip a delivery week in hello fresh account.

  1. In the first step, get log into your Hellofresh account.
  2. Now you have to click on button named as “My Menu” located at top left side.
  3. Here you can choose the day of the week in which you want to skip the delivery or cancel the order.
  4. Tap on the button “Edit Delivery” placed at the top of menu.
  5. In the last step you can see a banner that appears and click on “Skip this week”.

By following the above steps you can easily skip your delivery week in hello fresh. Now if you want to cancel your subscription then read the following steps carefully.

How To Cancel Hellofresh Subscription From Mobile App Or Computer

  • Open any web browser on computer or mobile and go the official website of Hellofresh.
  • Then sign in to your account.
  • Now you can see your name at the top-right side and then click on “Account Settings”.
  • Here you can see a drop down menu list. Click on Plan settings page.
  • It will take you to your active plan status and then click on “Cancel Plan”.
  • Please follow the given instructions for the cancellation of your Hellofresh subscription.
  • You will be notified once your subscription will be canceled.

Key point: “If you want to cancel the order or skip the delivery week then you have to tell the Hellofresh authority at least five days before your next delivery.”

Frequently Asked Questions

Can you get a refund from hello fresh?

Yes, you can get a refund from hello fresh if you are not satisfied with the purchase. In order to get a refund, please contact customer care service or call at (646) 846-3663.

For this, you have to return the meal box or meal-kit back to Hellofresh. Returns are acceptable within 5 days from the day of delivery.

Pro Tip: “If you don’t know how to return items or parcels back to Hellofresh then tell us in the comment section below. Our expert team will explain to you the complete step-by-step returning process of hellofresh.”

How long does it take for hellofresh to refund?

Hellofresh will take 5 to 10 business days to refund you. However, the refund will take place to the original mean of payment.

Can You Cancel Hellofresh After Free Box?

Yes, you can cancel Hellofresh after your first free box. For this, you have to read the cancellation procedure of the subscription plan, which is explained above.

Can I Cancel Hellofresh After First Order?

Yes, you can cancel Hellofresh after the first order. However, you have to tell about the cancellation of the subscription plan just 5 days before your next delivery.

In this way, Hellofresh will alert the suppliers about your cancellation. Here one thing should be noted that hello fresh unfortunately cannot process cancellations requested after the given time.

You may be chargeable for all charges incurred for already processed orders.

Interesting Information of Hello Fresh Company

Where is Hellofresh headquarters located?


Hellofresh headquarters is located in Berlin, Germany. This company has around 4276 employees till the year 2018.

Who is the Owner and Founder of Hello Fresh?


Dominik Richter, Thomas Griesel, and Jessica Nilsson are the owner and founders of hello fresh company. It was founded in 2011. Hello Fresh is owned by Dominik Richer.

Do You Know How Much is the Net Worth of Hellofresh?

Hello fresh has generated a revenue of €1.28 billion till 2018. The total net worth of Hellofresh is €1.80 billion till the year 2019. However net is more compatible with Grubhub and JustEat.

By WikiAns

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