If you are looking for how to cancel order ezbuy after payment then you are in right place. In this article, you will learn about how you can cancel an order on ezbuy and get a refund. This company is one of the largest shopping platforms in Singapore, Malaysia, Philippines, Pakistan etc.
Ezbuy came into launched in 2010. Ezbuy operates globally and leader in Southeast Asia. People can buy lots of products online from ezbuy. However, if you are unhappy with your purchase then you can cancel ezbuy order after payment easily.
To cancel an order on Ezbuy is consist of a few steps. Make sure your order is not in shipping process. Once the order is dispatched for delivery then you are unable to cancel order in ezbuy app. Read below paragraph for full information.
How To Cancel Order On Ezbuy
Ezbuy cancel order time is very short. Once the status of your order turns into “Processing” then you cannot submit order cancellation request. Apply the following steps for ezbuy order cancellation process.
- First, login to Ezbuy app.
- Go to your profile, and tap on “Recent Orders”.
- Open the order you want to cancel.
- Scroll down and click on “Cancel Order”.
- Lastly, select the reason and tap on “Submit”.
By using above steps, you can submit order cancellation request to Ezbuy. Keep in mind, Ezbuy will only accept the request if it is submitted before the dispatch process. If the “cancel” button is not available, then read below alternative method to cancel your order.
How To Cancel Order In Ezbuy After Payment
If you have changed your mind after placing the order then contact ezbuy customer support immediately. You can submit a written request to cancel Ezbuy order after payment.
- Write a new email to ezbuy support.
- Enter your order and request them to cancel order.
- Send this email to service@ezbuy.com
Support team will respond to your request. If they accept your request then you will get refund after payment.
Ezbuy cancelled my order, will I get refund?
Ezbuy has been cancelled your order because of unavailability of items. Unfortunately, your required products are out of stock. In this situation, you will get a refund from Ezbuy.
Refunds will be processed through the same payment method. Also, you can check your refund by visiting account >> my available amount.
Ezbuy Return and Refund Policy
Customers have 14 days time period to return items Ezbuy after the date of receipt. If you have bought items from overseas purchases, then ezbuy will not accept returns back to the original country.
Return option is available only if you are facing following circumstances:
If the customer has received wrong items. Also, if you see any difference in colour or design then take a photo with order number and write a short description, and send it to customer service email. If your return is accepted then you will get a code. Attach this code with return items, parcels etc. Without this code, the return will not be processed.
Damaged items: Please inform Ezbuy customer support if you received damaged or defective items. Take a picture with order number and write short description to service@ezbuy.com and wait for return code.
Missing items: the order processing team of ezbuy is very efficient. They pack the items with extra care and check all the items regularly. However, if you received any parcel with missing items then you can inform ezbuy support team immediately. They will send you a return code. Attach this code to your return box.
There is no additional fee to process your return. However, if you contact ezbuy customer support after 30 days then your return will not be processed.
How To Get A Refund From Ezbuy
If your return is accepted at Ezbuy warehouse, then you will get a refund. Please keep in mind that Ezbuy will accept only items for return if they are unused, unaltered and handled with full care. All the original tags must be attached to the items.
Once your return is accepted, Ezbuy will send you a code. This will remain valid for next two weeks.
Can I Cancel My Ezbuy Order?
Yes, you can cancel your order only if you submit a written request to Ezbuy. Also, you agree to bear cancellation terms and conditions.
Will I Be Charged For The Free Gifts Received From Sellers?
If you have received a gift which is shown on official site then there are no charges for free gifts. If the gifts are not shown on the site, then customer will pay shipping price if the weight of gifts is more than 500g.
Final Thoughts
WikiAns hope that you have got the answer to how can I cancel my ezbuy order? In the above article, we have discussed all the ways to submit order cancellation request to Ezbuy. Still, if you need more help then you contact customer support.
If you are facing any questions then ask us in the comment section below. Our expert team will reply to you as soon as possible.
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