How To Cancel Grabfood Order and Get A Refund [Updated 2022]

If you are looking for how to cancel Grabfood order then you are in right place. In this article, we’ll discuss how you can cancel an order on grab food. This brand is one of the top food delivery services in Asia.

You can order meals from southeast Asia’s fastest-growing food delivery service. People can enjoy delightful meals in their homes with just one tap on a mobile screen. No matter where you are they will deliver food and drinks for you.

how to cancel Grabfood order

Also, the method of cancel order Grabfood Philippines, Singapore, Malaysia, Vietnam, Thailand, Indonesia and everywhere is very simple. You can submit an order cancellation request with the help of mobile application. For full information, read the below steps.

How To Cancel Grabfood Order

If you have changed your mind and want to cancel order on Grabfood then you need to submit a cancellation request in no time. Because order processing system of Grabfood is very fast.

Apply following steps to cancel order in Grab Food:

  1. First, go to your “Current Booking” on Grabfood app.
  2. Next, click on “Contact Support” located at the top.
  3. In list of articles, tap on “’Can I check if I can cancel my order”.
  4. Next, tap on “Cancel Order” button if available.

By using above steps, you can submit order cancellation request to grapfood. This method is applicable in all countries. Grabfood doesn’t encourage cancellations after you’ve placed the order.

That’s why before going to cancel your meal, check the status of your order given below.

  • Your order’s in the kitchen: Restaurant has started preparing your order.
  • Out for delivery: Delivery partner has picked up the food from the restaurant.

If any of the above statuses are visible against your order, then customer support is unable to cancel food order in Grab.

Contact Restaurant to Cancel Order Grabfood

The order cancellation process on Grab Food is not so easy. Also, there is a very short time to submit cancellation request. Once your order is prepared and dispatched for delivery then you are unable to cancel grab food order.

Although, you can contact restaurant and ask them to cancel food on their behalf. If they agree to do this, then restaurant staff can use following steps.

  • Restaurant owner will go to your order “details”.
  • Next, click on “Edit or Cancel Order”.
  • Select “cancel order” and choose the reason for cancellation.

After these steps, you will get a notification from restaurant that your order has been cancelled. Once the order is ready for delivery, restaurant will not cancel your order. Because of doing this, food can be wasted.

How Can I Cancel My Order Because Of Wrong Delivery Address?

Grab Food do not like order cancellations. However, if you entered wrong delivery address then you can contact customer support and submit order cancellation request.

Open Grabfood app.

  1. Go to your current bookings.
  2. Click on “customer support” at top right.
  3. Tap on check if I cancel order.
  4. Click on live chat.

Speak with someone at Grabfood customer service and ask them to cancel your meal. If they accepted your request then correct delivery address and place a new order.

Grabfood Cannot Cancel Order

Grabfood cannot cancel your order because of following reasons.

  • Self pick-up orders are not eligible to cancel.
  • Also, unable to submit cancellation request for scheduled orders.
  • If the status is ‘ your order is preparing in kitchen’.
  • Order is dispatched for delivery.
  • Reached daily/weekly/monthly limit of order cancellations.

How To Get Grabfood Cancel Order Refund

You will get a refund from Grabfood after submitting cancellation request. If customer support accepted your request then grab food will issue a refund via same payment method. If the order is cancelled due to following reasons, then customers can apply for refunds.

  1. Customer change of mind 
  2. Customer change of location/wrong address 
  3. Food spilt upon arrival at customer location
  4. No Delivery Partner available to pick up your order

How long does Grabfood refund?

Grabfood will take 3 to 30 days to refund your money into your bank account. A refund will be issued only if the order is cancelled or unallocated. Read above paragraph for full information.  

Final Thoughts

WikiAns hope that you have got the answer to how to cancel my Grabfood order? In the above article, we’ve discussed all the possible ways to submit order cancellation request. Still, if you need more help then you can ask in the comment section below.

Our expert team will reply to you as soon as possible. If you want to share your experience with Grabfood then you can also write in the comment space below. We’ll publish your reviews on our site. Be honest while writing your review.

Read Also: How to cancel order in Zalora

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