If you are looking for how to cancel order on catch and received your money back then you are in right place. In this article, you will learn about how you can cancel an order on catch.com.au. The catch is one of the top Australian shopping platforms which sells a wide range of products.

Lots of third party sellers also list their products on catch official website. That’s why customers can enjoy various deals on a wide range of items.

how to cancel order on catch

To cancel order on catch is very sudden process. Customers can speak to someone at customer support to submit the cancellation request. After placing the order, you just need to contact customer service immediately. For complete steps, read below paragraph.

How To Cancel Order On Catch

If you have changed your mind and want to cancel catch order then you have only 20 mins after placing the order. Call customer support and ask them to intercept your order.

  1. First, call catch.com.au customer service team.
  2. Speak to someone at catch within 20 mins after placing order.
  3. Dial any phone number 1300 222 824, 1300 222 825 immediately.
  4. If numbers are busy, contact by using “Live Chat” option, explained below.
  5. Ask customer care agent to cancel order catch.

If the 20 mins time is over, then customer support is unable to cancel your order. In this situation, don’t worry take a deep breather and return the items back to catch and get a full refund. Please keep in mind, call or chat support team within customer service hours.

Monday to Friday 9:00am to 9:00pm AEST

Saturday & Sunday 9:00am to 5:00pm AEST

Cancel Catch Order By Using Live Chat Feature

The easiest way to submit cancellation request is to call customer support. However, if above phone numbers are not working for you then you can use live chat feature. Read below steps first and then apply.

  • First click on the following button “Live Chat”.
  • On next page, tap on “Chat with Support”.
catch live chat
  • A chat box will open, fill out all information.
catch customer service chat
  • Choose enquiry type as “Technical Help”.
catch support live chat
  • Lastly, click on “Start Chat” button.

See below chat support hours:

Weekdays 9:00 AM – 8:00 PM (AEST)
Weekends & holidays 10:00 AM – 6:00 PM (AEST)

Improtant Note:

Keep in mind, if your order is dispatched then customer support is unable to cancel your order. That’s why we suggest you think before placing your order. If you want to get your refund then return the products to catch.  

Those customers who are not satisfied with their orders can return previous items and place new orders with correct information. If your order is successfully cancelled then you will get a full refund.

How Catch.com.au Will Process Refunds?

Catch will process your refund via same payment method you used while placing the order.

How long does it take for Catch to refund?

Catch will take 2 to 5 working days to refund your amount into your account. It will also depend upon your bank processing time. Some financial institutes will take 10 working days to show funds into your account.

What happens if I get a refund and my credit card is closed or cancelled?

If you get a refund on your closed/cancelled credit card then amount will not disappear. You will get your money back in every situation. So don’t worry and contact your bank to transfer funds to your current account.  

I paid with a gift card, how will I be refunded?

If you have used a gift card while placing your order then you will not receive refund back into gift card. However, your catch will refund your money into your store credit. You can use this amount while placing a new order.

Final Thoughts

WikiAns hope that you have got the answer to how to cancel catch order? In this article, we have discussed all the possible ways to submit your cancellation request. Still, if you need more help then you can contact customer support.

Customers can also leave their shopping experience in the comment space below. We’ll publish your reviews on our site. Be honest while writing your review on Catch.com.au. Because your reviews will help new customers in the future.

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By WikiAns

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