how do returns work with afterpay

If you are searching for how do returns and refunds work with Afterpay then you are in right place. In this article, you will read a complete guide on Afterpay return policy 2022 and the process of refunds.

Sit down, read thoroughly this article and after that if you have any questions in your mind then share them with other people by writing in the comment section at the end of this page.

This is very unique service that was founded in Sydney, Australia in 2014. Afterpay has its business operations in major countries like the United States, United Kingdom, Canada, and New Zealand.

how do returns work with afterpay

Afterpay return policy 2022 is very simple and quick. If you are facing any kind of issue with the delivery of your order or you got damaged goods then you can easily return your parcel directly to the merchant.

For this, you just need to get the contact information of the merchant on their website. Customers can also access this contact information within the Afterpay app, by visiting “order details page”. 

Below is the answer to how do returns and refunds work with Afterpay.

How Do Returns Work With Afterpay – Easy Return Process

Most of the customers have a question in their minds that how does Afterpay work with returns? The answer is very simple.

If you want to return anything by using Afterpay then you must visit the return policy of every individual merchant.

Customers can find the merchant’s policy on their website or by contacting them directly.

In-store Returns By Using Afterpay Card

As we’ve already explained that returning items is all under the individual store return’s policy. These returns are outside of the authority of Afterpay.

We recommend that first; you need to visit the merchant’s policy because some stores will not accept those items that you’ve purchased online.

Apply the following steps to return an Afterpay purchase in-store with the Afterpay Card.

  1. Firstly, open Afterpay app on your phone.
  2. Next, go to the “card tab”.
  3. Click at “How it Works” located at the top right corner.
  4. Then you have to click on “How do I return an order by using Afterpay app?
  5. Next, choose “Make an Afterpay Card return”.
  6. Further, tap on “Refund to Afterpay Card”.
  7. After that, you will see your digital wallet. Keep in mind, Mint and Black Card is on screen.
  8. Keep your mobile phone near the card reader at the register.

Here we recommend that the customer should have a receipt from the retailer as proof of return.

If you successfully submitted your return by using the Afterpay app, the refund will go back to the Afterpay card.

How Long Does Afterpay Refund Take

Afterpay will take up to 14 days to refund money into your account. Any instalments paid by customers will be returned to their cards. If the merchant also accepts your return then they will process your refunds.

After that, you can easily see these refunds in your payment schedule. If you want to know how do refunds work with Afterpay, then keep reading this article.

How Do Refunds Work With Afterpay

Afterpay refunds policy is very simple. Customers will get refunds to their cards. However, the refunds process is working in a backward direction to earlier payments.

Don’t be so confused, just relax we’ve explained this process by the following example. There are two types of refunds that work with Afterpay.  

Full Refunds

If you want to return an order for a full refund then the total amount of your order will be refunded to you.

Any further payments will be cancelled and payments that you’ve already made will be refunded to the card with which you paid.

Partial Refunds

The same method works for Afterpay Partial Refunds. If the customer wants to return a portion of the order then he will receive a partial refund. Just have a look at the following example.

Someone has bought any order of a total amount of $100 and he paid the first installment of $25 at the time of purchase. The original Payment schedule is given below.

Order #000123$100.00Payment Status
First Payment$25.00PAID
Second Payment$25.00Due in 2 weeks
Third Payment$25.00Due in 4 weeks
Fourth Payment$25.00Due in 6 weeks

In this case, Afterpay will process a refund of $80 and the total amount of the order was $100.However, before the second payment, the items were returned for a total of $ 80.

After processing the $80 refund, the second, third, and fourth payments will be cancelled automatically.

Moreover, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card.

Read Also: How to cancel order on GOAT after 3 hours

Payment Schedule after the $80 refund is processed:

Order #000123$100.00Payment Status
irst Payment$25.00Adjusted to $20 Refund back to card $5
Second Payment$25.00Cancelled
Third Payment$25.00Cancelled
Fourth Payment$25.00Cancelled

Afterpay Customer Service Phone Number & Email Address

For USA customers

  • Contact Number: 855-289-6014
  • Afterpay customer service is available every Monday to Saturday from 7:00 AM to 7:00 PM.

For Australia

  • Phone number: 1300 100 729
  • Afterpay customer service hours are 7:00 AM to 7:00 PM every Monday to Saturday.
how do refunds work with afterpay

For more information and help click here. Afterpay customer service email is available here.

Final Thoughts

WikiAns hope that you have got the answer to how do returns and refunds work with Afterpay? Still, if you have any confusion in your mind then you can share with us in the comment section below.

If you want to write any review of Afterpay then use the comment space given below. Be honest while writing about your experience with Afterpay, because it will help new customers.

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