Looking for how to cancel an old navy order? Right, here you will get a complete answer on how to cancel an order on old navy. Basically, old navy is the largest clothing brand in the United States.

Old navy has its business head office in Mission Bay near San Francisco, California USA. The biggest selling stores or old navy are situated in New York City, Chicago, San Francisco, Seattle, Mexico City, and Manila.

Keep an eye on Old Navy Wiki. Old navy has fabulous and affordable fashion items for its customers. Today, old navy is working in the top seven countries of the world like Canada, Mexico, and China, etc.


How To Cancel Old Navy Order

In order to cancel or change your purchase on Old Navy, you have to call at customer service phone number 1-800-653-6289 as soon as fast. Old navy customer support is very efficient.

They will cancel your old navy order if you will call them after placing the order online. Read the following steps to cancel your order on the old navy app online.

  1. First of all, visit Old Navy official site or mobile app.
  2. Get login to your account.
  3. Click on “three dots” to open menu and click on “Orders”.
  4. Next you can see orders list, click on recent order.
  5. To cancel the purchase on Old Navy, tap on “Cancel Order” button.

One thing should keep in mind that the order-taking and shipping system of the old navy is very fast. That’s why it gets orders quickly and made them ready to ship in a very efficient way.

Due to this, if your order will enter the shipping process then old navy customer support cannot cancel or change your order online.

Don’t worry, if you are unable to cancel your order on old navy. You can also return items back to the old navy and get a refund.

Important Note:

“If you want to know the complete step-by-step process of how to send items back to old navy then you can ask us in the comment box below. Our expert team will help you as soon as possible.”

Following Tips Are Important To Cancel Old Navy Order

  • Take the very first step to callat Old Navy cancel order number. They will hear you carefully and accommodate your request of cancellation.
  • Old navy has very efficient automated orders processing system. Due to this, you have very little time to change or cancel your order.
  • If you are not able to cancel your order then don’t worry you can easily return your parcel back to old navy.

Note: If you cancel your order purchased with a promotion or special offer, you will no longer get that promoting offer or discount again.

Customer Service Phone Number to Cancel an Order on Old Navy

The support team of the old navy is performing great service. They will hear your complaints and answer your questions. You can also write your comments at the end of this page.

  • Old navy helpline phone number is 800-OLD-NAVY (1-800-653-6289).
  • Customer service hours are available 7 am to 1 am EST, seven days in a week.
  • Those customers who are living outside the United States they can speak to a live person at old navy by dialing 614-744-3908.
  • For customers with hearing impairments: 800-449-4253 (TDD)

How Do I Get A Refund From Old Navy

In order to get a refund on Old Navy, you have to wait for 3 to 5 working days for credit card refunds. However, debit cards refunds take typically 1 to 3 business days. 

See Also: How To Cancel Gap Order

Old Navy Customer Service Email

You can also contact old navy through email. Old Navy customer service email is Customers can receive their orders, once the estimated shipping time gets completed. Old navy “in-process” order status means they are getting your parcel ready to ship.

Why did Old Navy Cancelled my Order?

Old navy order taking and shipment system is very fast and gets orders as soon as possible. Their teamwork day and night to provide your items to you at the promised date. Once your order is ready to ship they will send you an email including shipping details and tracking information.

Sometimes, high demand is the cause of orders out of stock. If your required order is not available in the stock, they will notify you that items are out of stock. That’s why old navy canceled your order.

However, they will process your order as soon as possible to ensure that you receive it on time. If you could not get your order then immediately call at customer service number.


WikiAns hope that you have got the answer to how do I cancel an old navy order. Still, if you are facing any problems then you can tell us in the comment box below.

Our expert staff will help you, as soon as possible. You can also share your shopping experience on old navy by writing below. Your honest old navy reviews will help you.

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