If you are looking for Pink Lily return policy then you are in right place. In this article, you will know complete guide on how returns work for Pink Lily. After that, you can read the refund and exchange policy of Pink Lily. This brand has become one of the fastest growing online shopping platforms in USA, UK, Canada, Australia etc. Women can buy stylish fashion items, footwear, and accessories from Pink Lily.
The rapid growth of Pink Lily in fashion retail market has astonished everyone. Pink Lily’s headquarters head office is located in Bowling Green, Kentucky. Basically Pink Lily is a family run business which was started in 2011. Pink Lily provides superior customer service to its users. That’s why if you are unhappy with your purchase then you can return items to Pink Lily. Both options of in-store and online returns are available for customers.
Pink Lily return policy is very simple and straightforward. You can return any unwanted items to Pink Lily within 30 days of the original ship date. Pink Lily will process your refunds via E-Gift Card credit only. If the size of the product is not fit for you then Pink Lily also provides exchange options. You can exchange same item for different size. Pink Lily will deduct an amount of $6.00 as the cost of return shipping from your store credit.
What Is Pink Lily Return Policy?
Pink Lily welcomes your returns if you are unhappy with your purchase. Customers can send items back to Pink Lily within the time period of 30 days from the delivery date. Pink Lily team will inspect each return at warehouse. If your return is accepted then you will get a refund.
Let’s have a look at Pink Lily return policy guidelines:
- All the items must be unused, unwashed, and undamaged.
- The 30 days time period will start from the shipping date.
- Pink Lily will not accept returns of altered products.
- Yes, you can return faulty or defective items to Pink Lily.
- The 30 days time period will start from the date your order shipped.
Start your returns by using the above policy guidelines and then Pink Lily will send your refund via store credit only. Pink Lily offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped. To start your return process, keep reading below.
Which Items Are Excluded From Pink Lily Return Policy?
Unfortunately, some items are excluded from Pink Lily return and exchange policy. You cannot return “Final Sale” items to Pink Lily. The list of following items is considered as final sale items.
- Monogrammed
- Personalized
- Lingerie
- Jewellery
- Face Masks
- Hair Accessories
- Hosiery
- Mystery Bags
- Doorbusters
- Liquid product (i.e., hand sanitizer, body lotion, etc.),
- Items marked Final Sale
Keep in mind that above-stated items can’t be modified changed or cancelled after checkout.
Does Pink Lily Do Free Exchanges?
Yes, Pink Lily accepts free exchanges. Pink Lily exchange policy is only applicable for the same item at the same price. Customers can exchange the same item for different sizes. You can start your exchange here.
How Do I Return Items To Pink Lily?
You can return items to Pink Lily by using online return portal. In this section, you will learn about how to initiate the return process. Keep in mind that you will have to bare $6.00 as return shipping charges if you use Pink Lily return label.
- First you need to click “Start Return” below.
- Next, enter your “Order Number” and “Email”.
- Select the order you want to return.
- Fill out required fields and download “Pink Lily Return Label”.
- Take out the print of return label and attach it to the parcel.
- Post the parcel by using a trackable service.
By using the above steps, you can return items to Pink Lily. Also, you can return multiple orders into one package. For this, you must request a return authorization request for each order/item you are sending back. The return authorization slip and the invoice for all orders/items must be included within the parcel.
If you want to return your shoes, pack the shoe box within another box to protect the items from any damage. The shoe box must not be damaged. Also, don’t put return labels and slips directly on the shoe box. If you will do this, Pink Lily will not accept your return. This returns method work for people living in USA only. For international returns, keep reading below.
Pink Lily International Return Policy
According to Pink Lily international return policy, customers can return any items within 30 days from the date of shipping. You can start your return process by using Pink Lily customer service email help@pinklily.com.
- Products must be unworn and unwashed.
- Returns of defective and unaltered items are accepted.
- Once your return is accepted you will get a refund in the form of Pink Lily E-Gift Card.
- Further, you can use store credit to place new orders.
- The customers can’t return or exchange final sale items(mentioned above).
So these are the policy guidelines for international returns. Pink Lily provides return option for international customers if they are not satisfied with their purchases. Also, customers will have to pay any return shipping charges and actual delivery fees.
Can You Return Defective/Faulty Items To Pink Lily?
Yes, Pink Lily offers return option for you if you have received a faulty or defective item. Just reach customer support by sending an email to help@pinklily.com. Explain your issue to the support team and follow the instructions given by customer service.
Customers can return faulty items to Pink Lily within 3 Days from the ship date. So, contact customer support immediately. If you will not notify Pink Lily within 3 days, then your item will not qualify for any return or replacement.
You may see little variations in the colour or pattern of clothes due to photography lenses, and computer monitor resolutions. These changes may occur due to indoor/outdoor lighting. In these situations, you can’t consider items defective. That’s why if you want to return them, pay the return shipping fee.
Frequently Asked Questions
Let’s have look at some of the frequently asked questions and their answers related to Pink Lily returns.
How Long Does It Take To Process The Return?
It will take 14 days to process your return from the date you send the parcel back to Pink Lily warehouse. Once your return is processed you will get an email notification.
How Long Does It Take To Receive My Refund?
Check your email inbox, if you have received the email regarding your return being processed successfully then you will get a refund within 5 to 7 days in the form of Pink Lily E-Gift Card. You can see this E-Card store credit in your account.
Does Pink Lily Charge For A Return?
Yes, Pink Lily will charge $6.00 for pre-paid return label from your store credit. This shipping fee is for any number of items. However, customers can also send the items back to Pink Lily by using their own insured and trackable method.
Where To Get Pink Lily Return Label?
You can get Pink Lily return label if you start the return process by using above-explained method.
Can I Return Item Purchased With Afterpay?
Yes, you can return an item to Pink Lily purchased with Afterpay. You can read here how do returns work with Afterpay here. The return process is same as other items.
How Do I Contact Pink Lily Customer Service?
You can contact Pink Lily customer support team by using email address help@pinklily.com. Pink Lily customer service is available 24 hours. Customers can also remain to keep in touch with Pink Lily via Facebook Messenger or Instagram DM.
Final Thoughts
WikiAns hope that you have got the answer to how do I return items to Pink Lily? In the above article, we have explained the complete detail of Pink Lily return policy. The time period to return items is 30 days and for faulty/ damaged items is 3 days only.
However, if you want to share Pink Lily shopping experience with other people then you can write it in the comment box below. We’ll publish your honest and individual experienced-based Pink Lily reviews on our site.
