If you are looking for portmans return policy and want to get a refund then you are in right place. In this article, we’ll cover all the points of Portmans Refund and Exchange policy. You will also know about how you can return items to portmans.

Portmans is one of the largest Australian fashion brands. Many people in New Zealand and Australia buy products on portmans. Some of them don’t want to keep unwanted items and send them back to portmans. If you are one of them then don’t worry here you will read step by step free returns process of portmans.

portmans return policy

Portmans return policy is very simple and straightforward. Portmans returns consist of two major points. Online returns and In-store returns. Both methods are very easy. There are more than 90 stores operational in Australia and New Zealand. Portmans was founded in 1940 in Melbourne, Australia.

What Do You Know About Portmans Return Policy?

In this section, we’ll discuss two major aspects of portmans return policy. Customers can return products to portmans by using online and stores returns. Once your return is accepted then a refund will be processed through the same payment method.  

Following are the major points of Portmans Returns Policy:

  • Customers can return portmans items within 30 days after shipping.
  • All items must be unused and unworn.
  • Don’t open sealed boxes for hygiene reasons.
  • Original packaging and tags must be attached to the items.
  • Portmans returns after 30 days will not be accepted.

Above are the important points of portmans returns. The support team will inspect all the items thoroughly and accept your return.

How Can I Return Portmans Items Purchased Online?

The return process of online purchased products is very simple. You can return the products in two ways.

  1. In any Portmans retail store in Australia; or
  2. By posting it to our Online Store Returns/Exchange address.

Portmans Online Returns & Exchanges Address:
1 Roussos Place
Truganina, VIC
Australia 3029

To return an online purchased item, visit your nearest Portmans retail store in Australia with the proof of receipt. Explain the reason why you want to cancel the items.

Alternatively, post the item to portmans return/exchange address that is mentioned above. Keep in mind, attach your order number, phone, name, and email with the box.

Also, it is the responsibility of the customer to send the products back to Portmans safely. Portmans will not offer delivery charges in a refund. In the exceptional cases where the item is faulty or not as ordered, portmans will also refund delivery charges.

Where To Return Items Purchased In Portmans Stores?

Those customers who have purchased items from Portmans retail stores can return them to Portmans retail stores. For in-store returns, you just need to bring the original receipt with the items. The return desk will resolve your issue immediately.

How Do I Contact Portmans For My Returns/Exchange?

In order to contact Portmans for your returns please apply the following steps. The Portmans support team will provide you with a complete solution in the form of an email.

Apply the following steps to contact Portmans Return/Exchange Department:

  • First, you need to click on “Contact” button given below.
  • Next, tap on “Help” located at the left bottom.
portmans returns policy
  • Then type returns in the search bar and press enter.
  • Read results from the list or hit “Leave us a message”.
portmans refund policy
  • Choose the “Returns/Exchange” section.
portmans exchange policy
  • Fill out all the required fields.
  • Lastly, once you have done hit “Send”.

After using the above steps, Portmans support team will give an email with all information about the return process. Now read below the refund and exchange policy.

Have A Look Upon Portmans Refund & Exchange Policy

Portmans give importance to its customers, therefore, you can exchange items easily. If you have changed your mind then also Portmans will happily accept your return/exchange if the following conditions have been fulfilled.

  • The time period to return/exchange the products is 30 days.
  • Must have original receipt with the items.
  • Don’t put away original labels and tags.

How To Get Refund From Portmans?

Customers can get refunds or exchange the products if they’ve purchased online using Openpay or Humm, Zip, and Afterpay as tender.

  • Post the parcel to online store returns/exchange address.
  • Exchanged in store for product or a gift card.
  • Gift cards will also be issued for any difference between the item exchanged and the amount originally paid

How Can I Return Faulty or Damaged Item To Portmans?

Apologise for any inconvenience after getting faulty or damaged items. This can happen in very rare cases. However, if you have received a faulty item then immediately return, exchange or get a refund from any Portmans store.

While visiting the store, we recommend you bring your order confirmation email or invoice with you. Here is the page where you can locate the nearest portmans store in your area. It will become easier if you’ll use your city, town or postcode of your current location.

Can I Return A Sale Item to Portmans?

Sure, why not. Customers can return a sale item to portmans very easily. For this, items must follow the return policy guidelines which are mentioned above.

Do I Need To Pay For My Return?

Yes, you have to pay for your return. If returns are made via an online store then customers are responsible to bear any costs associated with it. Items may also be returned in any Portmans retail store in AU. Please note, orders paid by Afterpay, Zip, Humm or Openpay cannot be refunded in-store at this time.

Can I Return A PayPal Order In-Store? Portmans Returns PayPal

Yes, if the item is purchased online by using Paypal then it can be returned to portmans store. After following return policy guidelines, you will get a refund or exchange. Refunds will be processed through the same credit/debit card which is attached to your PayPal account.

Final Thoughts

WikiAns hope that you have got the answer to how to return portmans sale items? In the above article, we’ve covered all the important points and step by step process of portmans return policy.

Customers can also share their thoughts in the comment space given below. We’ll share your portmans shopping reviews on our site. It will also help new customers in the future.

Read Also: MYER Return Policy

By WikiAns

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