Ganni Return Policy – How Do I Start My Return | Updated 2023

You can return items easily if you will follow Ganni return policy. In this article, you will learn about how returns work with Ganni and you will get your refund. Also, read below this page to know which items to you can’t return to Ganni. It is a ready to wear fashion items brand located in Denmark. Ganni was founded in 2000 by gallerist Frans Truelsen. Nowadays Ganni is on the top place in online shopping platforms.

Ganni return policy is consist of 28 days. Within 28 days of item receipt, you can send the products back to Ganni for free of cost returns. Your satisfaction does matter for Ganni. Due to this, customers can return items to a store or use mail service to send the items back to Ganni warehouse. One thing keep in mind, you can’t exchange for another item online. In this case, you can return previous items for a refund.

ganni return policy

Use this refund to buy new products according to your choice from Ganni. Typically, customers can return items within 28 days from the receipt date. Once your return is accepted then you will get a refund Ganni. You can also read below the return and exchange policy of Ganni. Customers can get their money back after submitting a return. The refund will be processed via same payment method.

What Is Ganni Return Policy?

If you are not satisfied with your purchase then send items back to Ganni as soon as possible. It will also depend upon the method of delivery you have chosen. In case you have selected delivery to a Parcel Shop then the cancellation period will start from the day when the order is delivered to Parcel Shop.

Let’s have a look at important points of Ganni Return Policy:

  • Items can be returned to Ganni within 28 days from the day you received them.
  • Don’t take off original tags and labels from the items.
  • Unfortunately, the exchange option is not available for online purchased items.
  • Exchanges can only be done, return the previous order and buy a new one.
  • Must use original packing while sending items back.
  • Customers can’t return ‘Final Sale’ items to Ganni.
  • Returns are free of charge.

For those customers who have chosen delivery to the store then the time period will start on the day you pick up the order in the store.  To know about how Ganni returns work, see below.

How To Return Items To Ganni?

You can return your items to Ganni by using the following two ways.

  • In-Store Returns
  • Returns By Mail

In-Store Returns

In-store returns are only possible for US Ganni Stores. Keep in mind that brings your order slip while visiting the store. Customers can’t return sale items to stores. In order to get the location of your nearest store, visit under store locator.

Returns By Mail

Yes, you can send items back to Ganni by using a mail service. Make sure, all items must be in their original and saleable condition. The warehouse team will inspect each product before going to accept your return.

Apply the following steps to initiate your return:

  • First, you need to pack the items in original packaging.
  • Paste a pre-paid UPS or FedEx label (Based on the shipping method chosen) on the top of returning parcel.
  • Drop off your parcel at any FedEx or UPS location of your convenience.

It must be noted that Ganni warehouse return team will not accept your returns after 28 days. Once your return will follow the above policy guidelines then you will get a refund from Ganni.

How Do I Return My Rental To Ganni?

If you are not happy with your rental then you can return it to Ganni very easily. Normally, customers have 4 days to return them back to Ganni after the receiving date. There is no exchange option is available for you. You can only return items for a full refund. Apply the following steps to start your return.

  • Customers can send rental items back to Ganni within 4 days of the delivery date.
  • All items must unused, unwashed, and undamaged.
  • Don’t remove the original tags.
  • Next, complete the Returns Delivery Note and put it inside the package.
  • Attach the pre-paid Ganni return label and go to your local parcel shop.

1. US Rentals:

If you are living in New York, USA then you can come to Mercer Street Store and drop off your parcel within 4 days after the delivery or pick-up date. The store address is given below.

GANNI Mercer
40 Mercer Street
New York NY 10012

DK Rentals:

In this section, you will know about how you can return your rental to DK by using the following steps.

  • Make sure to remove the old shipping label from the front.
  • Stick the pre-paid returns label onto the front.
  • Go to your local GLS or PostNord Parcel Shop and drop it off.

UK Rentals:

The following steps will help you to return your UK Rentals. Send them back before the ‘End of rental’ return date.

  • First, remove the old shipping label on the front.
  • Paste the pre-paid returns address label on the front side of returning parcel.
  • Now visit your local Post Office and send the package back to Ganni UK.

How Long Does It Take To Get A Refund From Ganni?

Once you will send your items back to Ganni, the returns department will take up to 14 working days to process them. Once your return is processed then you will get a refund via the original payment method. It must be noted that the exact timing will depend upon your financial institute.

Frequently Asked Questions

Now read below some of the frequently asked questions and their answers related to Ganni return policy.

Can I Exchange Online Purchased Items To A Ganni Store?

Yes, you can exchange items from a Ganni store purchased from to a store only in the United States. Keep in mind the following points while visiting the store.

  • Go to any US Ganni store with the returning items
  • Bring the original order slip or receipt while visiting the store.
  • You can visit official website to find the location of nearest store under store locator.

If you have any questions then reach customer service by sending an email to In case you want to speak to someone at Ganni then dial +1 (855) 290-0209 from Monday to Friday 4 AM – 1 PM EDT (10 AM – 7 PM CET).

I’m Facing Problems While Using The Website. How It Can Be Resolved?

It may happen in rare cases. For any problematic experience on the website, contact customer care agent to get assistance.  First, you can reach Contact Form or otherwise call at +1 (855) 290-0209.

Ganni Customer Service Opening Hours:
Monday to Friday
4AM – 1PM (EDT)

Have You Received My Return?

Once your return will arrive at warehouse then you will get an email from Ganni regarding your return status. If 10 days have passed after sending your item back contact customer service to check the status of your return.

Do I Need To Clean The Clothes Before Returning?

No, you don’t need to clean the clothes before sending them back to Ganni. You just need to send the items back as it is and Ganni will dry clean them for you.

Can You Exchange Items?

Unfortunately, Ganni is not offering exchanges at this time. However, if you are living in USA then you can exchange items at a store. However,  if you would like to get a different size or colour then send the items back and place a new order. In Denmark, you have the possibility of exchanging items in our physical stores. 

Final Thoughts

We hope that you have got the answer to how do I return something to Ganni? In the above article, we have discussed all the major points of Ganni return policy. You can also read above the possible ways to send the items back to Ganni for a full refund.

However, if you want to share your shopping experience with other people then you can write it in the comment box below. We will publish your reviews on our site.

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