Australian born brand provides an easy Speedo return policy. If you are not happy with your purchase and want to return items to Speedo then you are in right place. In this article, you will learn about what is Speedo return policy. and how does return work with Speedo? This brand is very popular for super class quality swimwear and many other accessories. Its first store was opened in Australia and now it has become a popular brand among the whole world.
Speedo returns are very easy and free of cost. Your satisfaction does for speedo. Therefore, if you are not satisfied with your purchase then you can make a return within 60 days. Yes, you have 2 months to submit your return to speedo. But we suggest you raise your return within 14 days after receiving the order. The business of speedo began in 1914. A Scottish immigrant Alexander MacRae is the founder of speedo.
You can return items to Speedo if you send them back according to their return policy. Typically you have 60 days to return your products after the receipt. Once your return is approved by the returns department then speedo will issue a full refund for you. Speedo customer service will assist you in your returns. You can buy or return your swimwear, clothes, accessories etc. by using below steps. For full information, you can read below paragraph.
What Is Speedo Return Policy?
According to speedo return policy, you can return items within 60 days from the delivery date. But we suggest you initiate your return process within 14 days after receiving the items.
Let’s have a look at Speedo return policy guidelines below:
- Register your return within 60 days from the receipt date.
- Once your return is registered, items must be returned to Speedo within 14 days.
- All items must be unused, unwashed and undamaged.
- Include the speedo return form inside the package.
- Return unwanted items in pristine condition with all tags intact.
Once your return is processed, you will get your refund via original payment method. Give approximately 14 days to process your return.
Following Items Are Excluded Speedo Return Policy
It must be noted that send the unwanted items to Speedo in saleable condition with all labels attached to them. Some of the following items are non-returnable.
- Face masks
- Underwear
- All the products with a broken hygiene seal.
In case, a customer request a replacement item then it will only be subject to stock availability. If the item is no longer available then you will get a refund from speedo.
How Do I Return Items To Speedo? Step By Step
In this section, you will learn about how you can return something to Speedo. Returns can be submitted in two ways. Both methods are explained below.
- Account Checkout (Registered User)
- Guest Checkout
Account Checkout: Speedo Return Method
If you are a registered user on Speedo then use the following steps to start your return. The process is very simple. Furthermore, if you are facing any difficulty then you can contact dedicated customer support. You have 60 days to return any item to Speedo after the purchase. Please must be noted that, send unwanted items within 14 days after the registration of your return.
- Register your return by logging in to your Speedo account.
- Go to your “Order History” and find the unwanted order.
- Click on the “Return” button and read the complete guide.
- Alternatively, you can initiate your returns here.
- Securely wrap the parcel and post your return within 14 days.
- Keep the receipt as proof of sending.
Now the rest of the work will be done by speedo. Once the process of your return is completed at the warehouse then you will get a notification via email. You can get your money back from Speedo once your return is approved. Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.
Guest Checkout: Method of Returns
Guest customers can start their return by using speedo customer service live chat. Ask the support team to process your return. In case, you have received a faulty item, explain the issue in the empty box. After that, the support team will resolve your issue.
Speedo will process your returns within up to 14 days after sending them back to warehouse. Securely pack the items and post them to speedo. Don’t forget to take postage receipt. We suggest you use an insured delivery service to send the items back to speedo. Because Speedo will not be responsible for any damages that occur during transit while making a return.
How Do I Get A Refund From Speedo?
Once your return is successfully processed then you will get your refund via original payment method. Also, speedo will not refund original shipping charges. Speed will send you an email once your refund is ready.
Due to current circumstances, speedo will take 7 to 12 days to refund your money. It will also depend upon your bank processing time.
Frequently Asked Questions
Let’s see below Speedo return FAQS and their answers related to returns.
I Have Received An Incorrect Item?
It may happen due to a mistake. Otherwise, our team packs the items with great care. In case, you have received an incorrect item then contact customer service immediately with all information you have. Speedo support service is very efficient and will resolve your issue with speed and ease.
Each return is carefully examined but in some cases, speedo will require more information such as the pictures of items. So that, they can help you in the best possible way.
How Can I Return Damaged Item?
Apologies for the inconvenience. However, we send the items to your address with care to prevent any damage. In case, items are damaged accept the goods instead of refuse delivery. If you refuse the parcel it may cause a delay in the return process.
The best option for you is to contact customer service and explain the whole matter to the support agent. Immediately, contact online message centre and also attach the pictures of damaged items. The support agent will review your problem and resolve your issue timely. In case, you have complaints then see below.
How To Report A Faulty Product?
In order to report a faulty item to Speedo, reach customer service. Speedo support team will investigate all complaints seriously. You can contact customer service in your account by visiting “online message Centre”.Send a message regarding a fault and related pictures of the items to support team.
Can I Exchange An Item?
Unfortunately, Speedo is unable to accept your exchange at this time. Moreover, you can use the return process to send the items back to Speedo and order new ones with correct information.
What Is The Shipping Cost For A Return?
Speedo UK returns are free of cost. Therefore, register your return and send the unwanted items back to Speedo. In case, you are sending unwanted or no longer required items back to speedo then you will have to pay the return shipping price. Also, use an insured delivery service for a return.
If you send a return reported as a faulty item and no fault or error was found during the inspection process then speedo is not responsible for the return shipping fee.
How Do I Submit A Complaint To Speedo?
Those customers, who are not satisfied with the return process, replacement or repair service, can submit complaints to speedo by using the email address feedback@thehutgroup.com. Furthermore, you can also post your complaints by using the following address.
Speedo Customer Service Department
1-2 The Stables Gadbrook Park
Northwich, CW9 7RA.
The support team will resolve the matter for you. We are always ready to listen and help you.
Final Thoughts
We hope that you have got the answer to How do I return items to Speedo? In the above article, we have discussed all the important points of Speedo return policy. You can also read above which items are excluded from return policy.
Furthermore, if you are not satisfied with the way your return is handled then you can submit your complaint by reading above. However, if you want to share your thoughts with other people regarding Speedo return policy then write in the comment space below. We will publish your reviews on our site.
