If you are looking for how to cancel a footlocker order online then you are in right place. In this article, you will learn about how you can cancel an order on footlocker.

Footlocker is a globally recognized brand. This company has also other brands like Kids Foot Locker, Eastbay, Footaction, WSS, Champs Sports and Sidestep.  

how to cancel a footlocker order online

Cancel Footlocker order online is a very simple process. Footlocker has its business of operation in more than 27 countries of the world.

They have 3000 retail stores in USA, UK, Canada, Australia, Asia, Netherlands, Belgium, England, Germany, France, Italy, Spain, Luxembourg, New Zealand, Jordon, Ireland and many more. Footlocker is now going to open its stores in Asian markets.

How To Cancel A Footlocker Order Online

Unfortunately, you can’t cancel a footlocker order online. But don’t worry, sit back, you have still another option.  Footlocker is not providing any button to cancel your order on the app or website.

If you have changed your mind and don’t want to get footlocker product then you can return it to them. In this way, you can also get your full amount refund.

Basically, the footlocker processing order system is very fast and they are committed to send your products as fast as they can. That’s why customers can’t cancel it.

However, they can return it as soon as they receive it. Read below how you can exchange or return a product to footlocker. Process is similar to cancel footasylum order.

How do I Return an Online Order from Footlocker?

Looking for how to return footlocker online order? Read below step by step process of return.

  1. First you need to include “return form” to the package.
  2. This return form is available in the box, you received. If it is not included in your box, download this printable form.
  3. Write required information on the form and enclose it within your package.
  4. If you don’t have the form, still take full sheet of paper and write your name, address, phone number, along with the reason for the return.
  5. To exchange footlocker item, please write the style number, color, and size of the item you would like exchanged.
  6. For US customers, please attach SmartLabel to your original invoice or send the package via standard Ground Service/USPS insured or Federal Express.
  7. Those customer who are living outside the USA, can send their package via international Mail. Following is the Footlocker Mailing Address.

Return/Exchange Department
Foot Locker
500 N 72nd Ave
Wausau, WI 54401

Footlocker Online Return/Exchange Order Policy

  • Customers have time period of 45 days to return footlocker order.
  • Package received after the described time period will not be accepted and sent back to customer.
  • All the items must be unworn and in new condition.
  • Original tags must be attached to the products.
  • To return or exchange footlocker products, use original boxes and bags.

Why Footlocker Cancelled My Order?

Footlocker cancelled your order because of a few reasons, like a shortage of items. It can also be happened due to the product you have ordered being out of stock.

In this condition, you will get a refund from footlocker. Normally, footlocker takes 3 to 5 business days to refund your money to your original form of payment. 

Frequently Asked Questions

How do I know you received my order?

You can check it in two following ways.

  1. See customer number or order number on screen.
  2. Footlocker will send conformational email to you.

If the customer sees a message that ‘we have received your order along with the order number on-screen, then the order is accepted by Footlocker.

If you have pressed submit button once, then don’t do it again. Your order is already submitted.

In the next stage, when the company will process the order you will get a confirmation email. You can read the order summary on it.

What to do if I didn’t receive a confirmation email?

It could be happened due to the following reasons.

  • Customer may have typed incorrect email address. This would make impossible for footlocker to send you an email.
  • You could have spam blocker that is preventing you to receive confirmation emails.
  • The time period to process an order is 24 hours. Please allow footlocker to process your order.

However, still, you have any questions then you can contact footlocker customer service.


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