If you are looking for how to get a refund from SHEIN then you are in right place. In this article, you will get complete guide on how to get a refund on SHEIN. Also, you will learn about how to get your customs paid money back from SHEIN. Sometimes we get from online shopping what we are not expecting. If the same is the case for you, then don’t worry here you will get step by step information on how to ask SHEIN to send your money back. We have divided the SHEIN refund into two major types.

  1. Return The Item To Get SHEIN Refund
  2. Cancel Your Order & Get Money Back From SHEIN

Mostly, the above two stated situations people are facing nowadays. If you are not satisfied with your purchased items then send them back to SHEIN and get a full refund. You can also get a refund from SHEIN if you are not arrived yet. In this situation, submit a cancellation request and ask for a full refund. The third way is that if someone has paid customs duty to receive the order then you can request SHEIN support team to send your money back.

how to get a refund on shein

How To Get A Refund From SHEIN

Don’t know how to get your money back from SHEIN? Don’t worry here you will get step by step guide to receiving your refund on SHEIN.  

1. Return Unwanted Items To SHEIN For Full Refund

SHEIN gives much importance to customer satisfaction. Somehow if you are not comfortable with your purchase then return your items to get a full SHEIN refund.

Apply the following steps to submit SHEIN Refund Request:

  1. First, go to SHEIN App and Sign in to your account.
  2. Tap on the “Me” icon located at the bottom right corner.
  3. Next, go to “My Orders” and click on “Returns”.
  4. Select the order you want to send it back to SHEIN.
  5. Explain the reason for your return and press “Submit”.

By using above steps, you will get your return number from SHEIN. Follow the instructions provided in the email to the send the items carefully to SHEIN warehouse. Now use the original packaging to pack the items and drop it off at your nearest post office.

Once your return is accepted then you will get a refund from SHEIN. You will get your refund via same payment method used at the time of placing the order. Mostly, people use PayPal while placing an order. If same is the case with you then your refund will be processed through PayPal.

Warning: This method of How to get a refund on SHEIN without returning item will give you a free refund.

Tips For Easy SHEIN Returns

SHEIN is the best choice for you. If you will reach to free shipping threshold then you can send items back free of cost. Read some best tips to get a better experience with SHEIN returns.

  • Try on all the items and not wash them.
  • Don’t take off tags and labels from the items.
  • Items must be unwashed, undamaged and unworn.
  • Use original SHEIN bags for your returns.
  • Original packaging will contribute to getting a speedy refund.

It must be noted that the first return is free and after that, you might see some charges for returns. After your first experience with SHEIN, you will get a better idea of your measurements for next time shopping.

2. Cancel The Order & Get Your Money Back From SHEIN

The second way to get a SHEIN refund is to cancel your order if it is not shipped. If the order shipped then use the above-described method of return to receive your money back from SHEIN. The cancellation request can be submitted just after placing the order.

Apply the following steps to cancel a SHEIN order:

  1. Login to SHEIN App or visit official website.
  2. Click on the “Me” icon placed at lower right end of the screen.
  3. Now go to “My Orders”. Find the order you want to cancel.
  4. On the order details page, scroll down and press “Cancel Order” button.

By using above steps, a customer can submit an order cancellation request to SHEIN. After some time SHEIN will release your money back to your account. SHEIN takes approximately 1 week to refund a cancelled order. SHEIN will send the refunded amount to you through the same method of payment.

How Long Does It Take To Get A Refund From Shein

Once you submit order cancellation or return request to SHEIN then you will get your money back within 5 to 10 working days. However, it may also depend upon your bank processing time. Some of the credit card companies or banks may take more time to show funds on your account. In some cases, customers have received their refunds within 6 days.

However, if the 10 days have passed and you haven’t received your SHEIN refund then contact your financial institution first and ask them to update any pending funds on your account. Still, if you are facing any problems then contact SHEIN customer support.

See below the SHEIN refund time for different payment methods.

  • Shein Wallet: You will get a refund within 24 hours.
  • Credit Card: Refund may take 3-15 days.
  • PayPal: SHEIN will process your refund within 2-7 working days.
  • Gift Card: SHEIN refunds vi gift card will arrive in less than 24 hours.
  • ClearPay: 3-15 business days are required to get a refund from SHEIN via ClearPay.

Check Here:

Where To Check The Status Of My Refund?

Once you will submit your refund request then it will take some time to get back your money from SHEIN. You can use following steps to see the status of your refund.

  1. Open SHEIN app, and go to “Order Page”.
  2. Next, click on “Return & Refund Record”.
  3. Now you can see your refund status, amount and refund method.
  4. To get more information, click on “Details”.
  5. In order to track your money, tap “Refund Track”.

Above steps are going to help you to see the status of your SHEIN refund. However, your refund may take some time depending upon your method of payment.

Warnning: This trick will able you to get unlimited free stuff, read here How to get free clothes from SHEIN


See below some of the frequently asked questions and their answers to get a refund on SHEIN.

How Do You Get A Refund On SHEIN Wallet?

We suggest that if you are a regular buyer of SHEIN items then choose SHEIN wallet for refund method. This is a very fast and convenient method for refund. You will get your money back from SHEIN within maximum 24 hours if you are using SHEIN Wallet as refund method.

Also, if you are not interested to buy more products on SHEIN then you can withdraw your money from SHEIN Wallet. However, due to some maintenance issues, the system will not allow you to get your money back from SHEIN wallet.

How Do I Get Credit Card Refund On SHEIN

Customers can ask for refund through original payment method if the paid amount is high. Also, if you are not going to future purchases from SHEIN then choose your refund method like a credit card. by doing this, you will get a refund on SHEIN to directly your bank account.

However, by using the credit card method your refund will reach your bank within 3 to 15 days. In some cases, it may take up to 1 month to get your money back. If 15 days have passed then contact the support team immediately.

What Do You Know About PayPal Refund From SHEIN?

PayPal is one of the top payment companies and it is accepted by most the stores online.  That’s why you can spend money in SHEIN as well as in other stores. If you choose PayPal as your refund method then you can also withdraw your money to your bank account. SHEIN will take 2 to 7 working days to refund your amount via PayPal. 

SHEIN Refund Through Gift Card Refund

If you will get a refund via GIFT Card then it must be noted that you can’t withdraw your refund as cash. This gift card can be used for future purchases.

In case, if you have forgotten your PIN then contact the support team. Due to some maintenance issues, SHEIN will deposit your refund via SHEIN wallet or through PayPal.

ClearPay Refund

You can get your refund back to your credit card if you’ve paid instalments with Clearpay. In case, if you have cancelled the order and there are still payments to be made then subsequent payments will be cancelled.

I Got Different Amount As Refund As Compare To What I’ve Paid?

It may happen due to return shipping label. Also, the shipping cost will not be refunded to you. Those customers who have used coupons and SHEIN points while placing the order then they will get only actual amount as a refund.

Warning: Want to get SHEIN free shipping? Read here How to get free shipping on SHEIN on Sundays

Does SHEIN Provide Paid Customs Refund?

SHEIN may refund the amount that you have paid as customs. For this, you can reach customer support and ask them to provide your money back to you. You will need to have proof of your payment for this.

Can I Get My SHEIN Points And Coupons As Refund?

Yes, you can get your SHEIN points and coupons back while asking for a refund. But there is a problem, your coupons and points may have expired. While returning a partial order, you can ask for your SHEIN points to get back as a refund. But there is no guarantee for coupons to receive back as a refund from SHEIN.

I Have Received Both Refund and My Order From SHEIN, What Should I Do Now?

If you have received your item for which you have already received a refund then you can contact SHEIN customer support. The SHEIN support team may also ask you to keep both the order and refund. But without the acknowledgement of SHEIN, you may be expelled from the platform. You can also read here

Check Here: Can You Make SHEIN Return Without Original Packaging?

Final Thoughts

We hope that you have got the answer to how do I get a refund from SHEIN? In the above article, we have discussed all the possible ways to get a refund from SHEIN. You can read above in which situations you can request a refund from SHEIN. Furthermore, customers will know about the SHEIN refund timeline.

However, if you want to share your shopping experience with other people then you can write it in the comment section below. We’ll publish your SHEIN reviews on our site. You can also read here how to leave a review on SHEIN for getting free points.  

By WikiAns

Leave a Reply

Your email address will not be published. Required fields are marked *