If you are searching for Zoro return policy then you are in the right place. In this article, we’ll cover all the aspects of Zoro return, refund and exchange policy. You will also read below the easiest method to return unwanted items to Zoro. It is a company that sells business tools and other appliances.
According to Zoro returns policy, if you do not like a parcel for any reason and want to return your purchased product then you can do it within 30 days of delivery. For a full refund, it must be noted that the product must be undamaged. You will need to note credit or exchange while making a return to Zoro.
Use the original packaging to return any unwanted items. Below you can also read the important points of Zoro returns. The company’s work is not limited to a website only but it also involves many people working together and winning like a team.
What Is Zoro Return Policy?
Zoro is always happy to accept your returns if you haven’t liked them at all. You can return or exchange unwanted items to Zoro within 30 days after the shipment. Let’s have a look below at the important guidelines of Zoro return policy.
- If you do not like the parcel for any reason then you can return your purchased parcel within 30 days of delivery (the parcel must be unused).
- Zoro will pay the charges for return shipping.
- The product you want to return must be in original covering.
- You will need to provide proof of purchase by putting a copy of the original order confirmation or packing slip with your RA paperwork.
- If you make a return to Zoro without an RA number then your return may be assessed a 15% processing fee. It will be deducted from any credit due.
Any product will not be returned after 30 days of the product being delivered. In order to return items after 30 days, please contact customer service at 08003688665 or send an email to support@zoro.co.uk.
How Do I Start A Zoro Return?
In this section, you will learn about how you can start your return process. For this, you will need to log in to your account and then find the order to return it. Once you will complete the following steps then you will get your printable shipping label and return authorization (RA) number shortly. You can also track your return by using your account.
Read below to get the answer to how do I return something to Zoro?
- First, you need to get login into your Zoro account by visiting official website.
Next go to “My account” and tap on the recent order you want to return. - Click on “Request Return” button available under order summary page.
- It will lead you toward return items page.
- Now select those items you wish to send them back to Zoro.
Lastly, Zoro will send you a return label with additional instructions on the email address associated with your account.
Which Items You Can’t Return To Zoro?
If a product cannot be returned then you will be informed and for further details, you can contact customer service. In order to speak to someone at Zoro customer service please dial (855) 289-9676. You can obtain product return information from our customer service representative and if your product can be returned, a shipping tag and return permit number will be sent to you.
Non-Refundable Items
You will see some products on Zoro are not refundable. If you will place any non-refundable item then the company will provide you with the information related to the return and cancellation policy of these items.
Can You Return Damaged Items?
The company prefers to deliver your purchased items to you without any damage but if in any case, if you have received a damaged product then you can contact customer service at (855) 289-9676 or via email at askzoro@zoro.com
It is the company policy to either replace the defective product with a new one or take back the defective product from you without any additional return charges. In case, if you are willing to return the product then Zoro will send you a refund via original payment method.
How Do I Speak To Someone At Zoro Customer Service?
You can contact customer service to understand the return process by using the phone number 855-289-9679. A shipping tag or permit number will be sent to you by the company. Here’s the customer service timing, Monday through Friday from 6 AM to 9 PM (CT) and Saturday from 7 AM to 5 PM (CT).
What Do You Know About Zoro Warranty?
This brand’s warranty is one year. For business purposes resale or general use, the company is providing you with a one-year warranty. For manufacturer’s warranty information on your purchased items, contact ZORO at 855-BUY-ZORO (855-289-9676). The policy is same as moss bros return policy.
How To Cancel Zoro Order?
If you have ordered a product and wish to cancel it, kindly contact a customer service representative at (855) 289-9676. Here are the customer service timings, Monday through Friday from 6 AM to 9 PM CT and Saturdays from 7 am to 5 pm CT.
Final Thoughts
We do hope that you have got much information related to Zoro tools return policy. In the above article, we have discussed all the important points of Zoro return policy. You can return any unwanted items to Zoro within 30 days of the shipment date. Also, Zoro offers you free-of-cost returns.
Don’t if you have received a damaged item, it will be returned to Zoro without any charges. You can also exchange it for a new item. However, if you want to share your Zoro’s shopping experience then use the comment section below. Your honest reviews will help new customers in the future.
