Looking for Acne Studios return policy? If yes, then you are in right place. In this article, you will get a complete guide on how returns and exchanges work with Acne Studios. Also, you will know about a step by step process to get a refund from Acne Studios. It is based in Stockholm, Sweden. Acne Studios has many fashion retail stores across the world. The founder of Acne Studios is Jonny Johansson.
You can purchase ready to wear fashion items like footwear, denim, accessories, clothes etc under one roof of Acne Studios. However, if you are not happy with your purchase then you can return unwanted items to Acne Studios. The return process is explained above. Its first single store was launched in 1996. Now they have many stores in different countries including USA, UK, Gothenburg, Copenhagen, Munich, Berlin, Australia, Paris, Oslo, Hong Kong, Tokyo, Nagoya, Seoul, Chengdu, and China.
According to Acne Studios return policy, customers can exchange or return online purchased items within 14 days of delivery. We suggest that send the items back to Acne Studios in saleable condition. Because of the condition is used then Acne Studios will not accept your return. Moreover, Acne Studios will reject your return and you will not get a refund. To read in-depth, please see the below paragraph.
What Is Acne Studios Return Policy?
In this paragraph, you can read the highlighted points of Acne Studios returns. If you have purchased something online then your items are eligible for free return exchange within 14 days from the receipt.
Let’s have a look at Acne Studios return policy:
- Send the items back in perfect condition.
- Don’t take off original tags and seal(s) from the items.
- Try to wear shoes on a carpeted surface.
- You have received all the products in their own box. That’s why send the box back to Acne Studios in undamaged condition.
- Return coats with their dust bag. Because it is part of the product.
- In case, if you want to return shoes/accessories then make sure to return its corresponding box inside another solid carton box.
- Encased original packaging to avoid any damage during transit.
Customers can avail Acne Studios free UPS return services only in the original country where the online order was shipped. You can find your nearest UPS drop off point here. Alternatively, dial 1-800-PICK-UPS to arrange a free collection.
Acne Studios recommend its customers send the items back by using a protected and insured service for transit. However, you can also return goods by using your own transport service to the following Acne studios return address.
Acne Studios Online Returns
c/o Bergen Logistics
5903 West Side Avenue
North Bergen, NJ 07047
Which Items You Can’t Return To Acne Studios?
Some of the items are excluded from Acne Studios. Following items you can’t return to AS. Due to this, be careful while purchasing these items. Also, keep in mind that the returns that don’t follow the above criteria would get rejected by Acne Studios.
1. Personalised Items
Acne Studios will not accept the returns of personalised items. These items are made to order.
2. Sale Returns
The above stated return policy is for online purchased items. However, customers can’t return sale items purchased from website to a store. Send these items back to Acne Studios by using below mentioned method. Furthermore, if you have not received a prepaid Acne Studios return label with your order then contact at email@example.com for assistance.
3. ACNE Archive
If you have purchased something during Acne Archive pop-up sale then you can’t send it back to Acne Studios. Due to this, you can’t get a refund or exchange option.
How Do I Return or Exchange My Acne Studios Items?
Acne Studios offer you to return any unwanted items for a full refund or exchange for a different size. You can send items back to Acne Studios within 14 days from the receipt date. Before going to start returns process, please read above stated policy guidelines and make sure your items must be in new and saleable condition. Returns can be started by using Acne Studios Merchandise Authorization (RMA) system.
1. Registered Users Returns
If you have an account on Acne Studios and you were logged in while making a purchase then follow the below steps to start your return.
- First, log in to your account online.
- In your account, find the order you want to return.
- Then click on “Return an item” next to the order.
- Select the quantity of items that you would like to return.
- Choose either a refund or an exchange option.
Complete the next steps available online. Once your return is registered then you will get a confirmation email from Acne Studios.
2. Guest Users’ Returns
The guest users can submit a return request by using below steps. You have to enter your order information in the required fields to get a refund or exchange for other items. Once your return is submitted then you will receive a confirmation email from Acne Studios. Customers can send the items to warehouse by using information provided in the email.
Acne Studios will process your return via original purchaser’s mean of payment within 14 days. Before sending your items back via mail, request a Return Authorization by using following steps.
- First, you need to visit return page here.
- Next, click on “Return or Exchange Online”
- A form to register your return will open.
- Write your order number and email.
- Then enter “Billing Zip Code” and press “Submit”.
By using the above steps, guest users can return online purchased items to Acne Studios. Keep in mind that if customers send the items back without a return authorization, they may face delays in processing. Please wait to get complete your order if you are receiving multiple shipments for the same order. In this case, send unwanted items in one package to avoid delays in processing.
Where to Get Acne Studios Return Label?
You will receive pre-paid Acne Studios return label within the order. However, if you have not received it then you contact customer service to get the label via email. This option is available only in Norway, Switzerland, China and USA.
If you are not living in the above stated-countries then you can send the items back to Acne studios warehouse in Sweden by using any insured and traceable return service.
Acne Studios Return Address is:
Acne Studios Online Returns
163 53 Spånga
In-Store Return/Exchange Policy of Acne Studios
Customers can return US online orders purchased from AcneStudios.com to US based Acne Studios stores except for Woodbury Outlet. Your return will only be accepted if the items are in original condition and packaging with all tags. We suggest you bring the original “order number” with you while visiting a store. It must be noted that online purchased items can’t be returned in-store.
After the submission of your return at a store, your refund will be processed through original form of payment used at the time of placing order. Customers can exchange online purchased items for a different size or colour by visiting the store. It is also noted that exchanges done in-store are final. After that customers can’t return or exchange it again. For information on returns & exchanges for store purchases, contact individual stores.
Ho Do I Get A Refund From Acne Studios?
You have a 14-day time period to return an online purchased item. After the approval of your return, you will receive your refund via original method of payment. Acne Studios will take two weeks to process your refund. It will also depend upon your bank processing time.
You will receive an email notification regarding your refund. Acne Studio will also refund the standard shipping cost. Also, the exchanges are always free of charge. Typically, 3 to 5 days are required to show funds in your account.
Acne Studios Exchange Policy
Acne Studios will only process exchange request upon the receipt of returned products or if the stock is available at that time. Also, there is no guarantee of stock availability in advance. Acne Studios will send exchanges to you without any shipping charges.
However, if you are interested in another colour or style, then you must return the previous order for a full refund and place a new one at acnestudios.com
Let’s have a look at frequently asked questions and their answers related to Acne Studios.
What Is Acne Studios Quality Guarantee?
According to Acne Studios Quality Guarantee, if any customer receives damaged or faulty item then he/she can return it within 7 days of receipt. Moreover, if any item does contain a manufacturing fault within the 12-month period from the date of purchase then contact customer service immediately.
Do You Accept Returns For Order Purchased With Klarna?
Yes, customers can return their orders placed with Klarna to get a refund. If you will return your whole order then your Klarna invoice will be cancelled. After that, your paid amount towards the invoice will be refunded to you.
If you are willing to submit a partial order return then you will get a new invoice from Klarna via email. In case you want to exchange your order for a different colour, size or new style then please send your previous order to get a refund and place a new order according to your choice.
Can I Return/Exchange Online Purchased Item To Acne Studios Store?
Yes, the returns of online purchased items are possible to be accepted at a store but limited to some specific countries such as Australia, Sweden, Germany, France, Italy, USA, Denmark and Norway (excluding Archive, outlet stores and department stores).
You can return an order to a store in same country where you received it. After that, you will get your refund via original payment method. Similarly, the exchange option is also available for online purchased items to a store in the same country. Furthermore, exchanges done in-store are final and will not be processed again.
How Do I Exchange An Item?
You can exchange any item in different sizes. But keep in mind that, all exchanges are possible only on the stock availability. Also, you will get exchanges without any shipping fee. Use the above-stated return process to exchange your item for a different size. If you are interested in a different colour or style then return your item to Acne Studios for a refund. After that, place a new order with the correct details.
I Received Faulty Product What Should I Do?
Don’t worry if you have received a faulty item. It may happen in very rare cases. Acne Studios will manage the shipment back to warehouse and send a new item to you. But before going to send your damaged item back to Acne Studios, contact customer support first and provide them with the details of the faulty product. Most likely, you can send pictures of your faulty item. After that, the support team will describe the way to send the item back.
How Can I Return An Item Purchased In-Store?
Those customers who have purchased items from the store can return them to a store only. That’s why, if you have bought anything from the store then Acne Studios will not accept your online return. In this case, visit the store and submit your return.
We hope that you have got the answer to how do I return something to Acne Studios? In the above article, you can read the major points of Acne Studios return policy. We have also explained the exchange process for online and in-store purchased items.
Furthermore, you can read above how does refund works for Acne Studios. However, if you want to share your shopping experience with other people then you can write it in the comment box below. We’ll publish your Acne Studios reviews on our site.