If you are looking for the iconic return policy Australia then you are in right place. In this article, you will also know about exchange and refund policy of the iconic. The headquarters of ‘The Iconic’ is located in Sydney, Australia. Their returns management team is very cool and fast. Free returns consist of three basic steps.
- Fill out an online return form.
- Print and attach the return label.
- Drop off your parcel.
People can buy sportswear, kidswear, and many fashion-related products on the iconic. This company was launched in 2011 and now it has become the largest fashion selling brand in Australia and New Zealand. They have around a collection of 1000 brands and 60,000 items. On this page, you can also read about the iconic returns policy sale items.
The following ‘The Iconic Return Policy’ is also very effective in case you have received faulty items. Most people also don’t want to keep their products because they have changed their minds. Finally, you have 30 days to return any items to The Iconic Australia. For complete information read below.
Want To Return The Iconic Items? Read Return Policy Here
To return iconic items, you have a time period of 30 days after receiving the order. In order to avail free returns, start the returning process within the due date. However, The Iconic does not offer returns to all products. Some of the items are excluded from return policy which is explained later on in this article.
Read below important points of ‘The Iconic Returns’:
- Any unwanted items should be returned to ‘The Iconic’ within 30 days.
- Returns made after 30 days are not going to be accepted.
- Original packaging and tags must be attached to the items.
- The condition of items must be unworn and unused.
- Don’t open the sealed boxes including branded dust bags and shoe boxes.
- Customers can check the exclusion of items on product page or at checkout.
To return final sale items, visit the product page or read return policy at the time of checkout. Before going to start your return, we suggest you read this article thoroughly. We have covered all the aspects for you.
How Do I Start Return To The Iconic?
The iconic returns are very easy and quick. You can start your return online by using your account. Apply the following steps to initiate ‘The Iconic’ free returns.
- First, visit ‘The Iconic’ website and sign in to your account.
- In your account, tap on “Profile icon” at top left.
- Next, you will see the profile menu list click on “Returns”.
- Find the order you want to return in your “Recent Orders”.
- Open the order and fill out the return form.
- Print the prepaid return label and attach it to the box.
- Drop off your parcel at the closest Post Office. Red box or Parcelpoint location.
By using above simple steps you can lodge your return to The Iconic. However, you will also receive an email from iconic where you can read the whole process of return.
How Do You Return Sale Items to The Iconic?
The iconic also accepts return of sale items unless the product is mentioned as “Final Sale” or “Non-Returnable” (according to the New Zealand and Australian consumer law).
The Iconic sales management team will also notify you if the particular product or sale item is excluded from return policy. This notification you can read on the product page or at the time of checkout.
Faulty Item Return or Exchange Policy of The Iconic
Don’t worry if you have received a faulty item because you can return it to ‘The Iconic’. Apply the above steps to initiate a return by using your account. Fill out all the required fields and also explain the reason for your return.
Your described reason will help ‘The Iconic’ support team to understand the issue and resolve it for you. Send the item back to ‘The Iconic’ and also mention the full details of the item defect. After that, the support team will inspect the item on arrival.
If your item is really faulty then ‘The Iconic’ will offer you a full refund or exchange the product with another one. Return will not be accepted due to the following reasons.
- Fair wear and tear.
- If the item is misused.
- Failure to use the product according to the instructions mentioned on it.
- Using the item in an abnormal way.
- Not taking reasonable care of a particular product.
How Do I Repair My Item?
The iconic is basically a collection of different brands. That’s why you can get a repair service from some brands. In this case, customers can contact ‘The Iconic’ customer service.
Next, the support team will understand the problem and provide you its solution. If any customer is unable to start the return process then contact the support team immediately.
What Do You Know About The ICONIC Exchange Size?
The Iconic customers can exchange the items for another size only subject to availability. You can only exchange items from the place where you received them.
In other words, items shipped from THE ICONIC Fulfilment Centre can be exchanged with other items from THE ICONIC Fulfilment Centre location.
Also, you can exchange the items that are shipped from THE ICONIC Partner to the same THE ICONIC Partner location.
Read Here The Iconic Refund Policy
Once your return is accepted at The Iconic warehouse, you will get a full refund through the same payment method. In case of refund, the transaction is failed then you will get a notification from The Iconic team. They will rearrange the refund process via another method.
The Iconic will process your refund within the time period of 72 hours. After that, 5 to 7 business days are required to show the amount in your account. Any shipping or delivery charges to send the item for return will only be paid by customers. The Iconic will not provide a refund of delivery charges. You will get only the original price of the item.
How Long Do The Iconic Returns Take?
According to the current situation, customers may face any delay in the process of returns. Your return will be processed within 15 business days at Fulfilment Centre in Sydney.
However, if you are not receiving any update regarding your return then feel free to reach customer service or help centre. Once your return arrived at The Iconic warehouse, you will be notified with an email.
What Kind of Products are Excluded from The Iconic Returns Policy?
The Iconic return can be rejected due to hygiene standards unless they are faulty upon receiving. The following items are excluded from return policy.
- All types of underwear are excluded from return process.
- Customers can’t return earrings and hair accessories.
- Also, visit the product page and read whether the item is returnable or not.
WikiAns hope that you have got the answer to how to return The Iconic items? Still, if you have any questions in your mind then you can ask us in the comment section below.
In the above article, we have explained all the major aspects of The Iconic return, refund and exchange policy. In case of any difficulty please reach out to The Iconic customer service here.
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